topic Re: Autumn Price increase FAQ's in Community Announcements

Autumn Price increase FAQ's

LinnPlusnet — Mon, 14 Jul 2014 16:07:12 GMT

Hi all,
Over the coming weeks most of you are likely to receive an email about some changes we'll be making to our phone pricing that will come into effect on 23rd September 2014.
125,000 emails will be sent each week over the next four weeks with the last emails being sent on 8 August 2014.
If you currently pay £14.50 for your Line Rental please see the below FAQ:
http://community.plus.net/plusnet-residential-homephone-1595-faq-sept-2014/
If you currently pay £14.99 for your Line Rental please see the below FAQ:
http://community.plus.net/plusnet-residential-homephone-1599-faq-sept-2014/
If you have any questions about the email you've received then feel free to ask them in this thread and we'll do our best to help.
Before you do though ...
1. Please search for an answer to your question before posting - it's likely that it has already been answered in a preceding post.
2. If you haven't yet received an email then please be patient and try to refrain from posting until you have. The emails are tailored to each specific customer's circumstances and should answer the majority of your questions.
Thanks.

Re: Autumn Price increase FAQ's

AndyH — Mon, 14 Jul 2014 16:14:08 GMT

The price rises will go down like a lead balloon, particularly as the wholesale costs were recently reduced.

Re: Autumn Price increase FAQ's

ReedRichards — Mon, 14 Jul 2014 16:22:25 GMT

So, I think, these changes mean that customers who joined Plusnet (phone) prior to 10th June 2014 will then pay the same prices as those who joined after 10th June?

Re: Autumn Price increase FAQ's

Oldjim — Mon, 14 Jul 2014 16:27:27 GMT

Yes we are all in the same very expensive boat and the new line rental is the same as TalkTalk

Re: Autumn Price increase FAQ's

ReedRichards — Mon, 14 Jul 2014 16:35:24 GMT

And the same as BT (although I'm sure that is purely coincidental).

Re: Autumn Price increase FAQ's

Mav — Mon, 14 Jul 2014 16:39:47 GMT

Quote from: Linn
2. If you haven't yet received an email then please be patient and try to refrain from posting until you have. The emails are tailored to each specific customer's circumstances and should answer the majority of your questions.

I'm at a loss to understand how the emails can be tailored to each specific customer's circumstance considering line rental will either go up to £15.95 or £15.99 and increase in call plan charges are different. Not rocket science to work out...
Is their anything else to be expected in each email?

Re: Autumn Price increase FAQ's

Oldjim — Mon, 14 Jul 2014 16:41:22 GMT

actually it isn't BT is £15.99 - big deal

Re: Autumn Price increase FAQ's

TORPC — Mon, 14 Jul 2014 16:42:51 GMT

What will happen to customers that already have a discounts in place until after September / in my case until December ?

Re: Autumn Price increase FAQ's

Oldjim — Mon, 14 Jul 2014 16:44:41 GMT

I assume that discount is the broadband bit not the phone bit

Re: Autumn Price increase FAQ's

Mav — Mon, 14 Jul 2014 16:49:54 GMT

My discount doesn't mention whether it's against the broadband or phone but, either way, I just assume the discount is kept but you still have the increase in line rental and call plan charges.

Re: Autumn Price increase FAQ's

TORPC — Mon, 14 Jul 2014 16:58:09 GMT

Same here it does not define either or. tbh

Re: Autumn Price increase FAQ's

Oldjim — Mon, 14 Jul 2014 17:02:49 GMT

reason for asking is that mine did and the discounted part of the 12 month contract has finished

Re: Autumn Price increase FAQ's

grahamt — Mon, 14 Jul 2014 18:52:50 GMT

It looks like all the big phone/internet providers are now charging either £15.95 or £15.99 a month except Sky (£15.40, but for how long?). Isn't competition wonderful? It's not all that long ago that this would have been a normal quarterly price.

Re: Autumn Price increase FAQ's

Luzern — Mon, 14 Jul 2014 18:53:30 GMT

???and my BT Anytime Line Rental Saver ends 15 August. Back to the abacus to see if the savings are still there. (that's if the mud is relatively clear ::).
I presume things like mobile rates and CLID remain as now.

Re: Autumn Price increase FAQ's

Devonian — Mon, 14 Jul 2014 19:52:29 GMT

Ok let's get this straight?
I am paying full price for fibre that doesn't work properly, no discounts for me.
I have also paid full price for LRS. Again no discount for me.
I have to pay extra for caller display to.
I agreed a 24 month contract with PLUSNET at the beginning of the year when I changed to fibre.
Yet again Plusnet are giving each and every customer the big UP YOURS.
You demand I sign up to binding contracts at a certain price, you even demand payment of the bill before its even due (as I pay by card and not DD)
BUT. When it suits Plusnet you ignore everything and put the bill up.
You laugh in my face in treat me with utter contempt.
So now it's time I treat PLUSNET with the contempt you deserve.
I will not pay the extra.
I will not be treated this way.
I'm off.

Re: Autumn Price increase FAQ's

Anonymous — Mon, 14 Jul 2014 20:40:57 GMT

Given that inflation is running at somewhere between 1.5% (CPI) and 2.4% (RPI), and is expected to remain below 2% for the rest of the year and possibly beyond,( see http://www.bbc.co.uk/news/business-27884113 ) would a member of plusnet staff be able or willing to offer a justification for these price rises, which as far as I can see range from a 6.7% increase (for line rental increase from £14.99 to £15.99 a month), to 13% for the increase in line rental saver from £137.88 to £155.88 a year, and 13.9% for call charges to landlines?

Re: Autumn Price increase FAQ's

Strat — Mon, 14 Jul 2014 21:19:21 GMT

Quote
Line Rental – You can pay for your line rental either by direct debit for £15.99 a month or £47.97 a quarter (Standard Line Rental) or by paying £159.84 by credit/debit card for 12 monthly payments in advance (Line Rental Saver) which is equivalent to £13.32 a month.

Re: Autumn Price increase FAQ's

ReedRichards — Mon, 14 Jul 2014 22:27:51 GMT

Are we now paying more for telephony and broadband than we did 5 or 10 years ago? I don't think so but the telephony charges have gone up and up whilst the broadband charges have gone down. I doubt that this is any reflection of real costs, just companies loading their telephony charges in order to subsidise their broadband. Unless Ofcom intervenes then we are all in the grip of the current fashion.
Edited to correct spelling error

Re: Autumn Price increase FAQ's

Mav — Mon, 14 Jul 2014 22:41:09 GMT

Although, as pointed out above, the increase in line rental (for me) is in the region of 6.7% and the Anytime plan around11%, there doesn't seem much difference between the major players.
My personal view (especially after jumping ship over two years ago then returning to the fold less than a year later) I'd rather stay with PN where I feel the service is far superior and the Digital Care Team among the best support you can find.
Of course, if PN continue to push their prices up above the competition than I may have to rethink.

Re: Autumn Price increase FAQ's

DaveyH — Mon, 14 Jul 2014 22:55:33 GMT

I'll be out of contract by September. Looks like I'll have to make a call to COT.