topic Re: Phone System Maintenance in Community Announcements

Phone System Maintenance

Chris — Fri, 22 Nov 2013 14:18:49 GMT

Tomorrow morning, starting at 8am, we'll be switching our phone system over to a different one. This is a completely new system and due to the intricacies involved in installing it, we need to make sure we have as much support around as possible. The work should be complete by 9.30am.
This means that any calls between 8am and 9.30am to our support centre will *not* connect to us.
Due to this we'll also be temporarily removing the call stats from csc.plus.net as we simply haven't had chance to rewrite that page to pull the data in the new format yet.
http://usertools.plus.net/status/archive/1385113783.htm

Re: Phone System Maintenance

picbits — Fri, 22 Nov 2013 15:11:47 GMT

I hope you went for the LRS
I hope BTOR aren't involved or you might end up with a no show
Good luck with the switch

Re: Phone System Maintenance

jelv — Fri, 22 Nov 2013 18:50:14 GMT

Quote from: Chris
Due to this we'll also be temporarily removing the call stats from csc.plus.net as we simply haven't had chance to rewrite that page to pull the data in the new format yet.

I wonder how long it will be before they re-appear!

Re: Phone System Maintenance

dvorak — Fri, 22 Nov 2013 19:38:19 GMT

about the same time as all the gateway graphs?

Re: Phone System Maintenance

jelv — Fri, 22 Nov 2013 19:47:33 GMT

What's the betting that they totally remove the page and oops, you can't see the question handing stats either

Re: Phone System Maintenance

glloyd — Sat, 23 Nov 2013 09:54:27 GMT

Seems a bit of a daft time to change over to a new phone system.