topic Re: Fingers crossed for tonight's ISPA Awards in Community Announcements

Fingers crossed for tonight's ISPA Awards

bobpullen — Thu, 11 Jul 2013 16:32:36 GMT

It's that time again folks.
Tonight, a chosen few will be off to the 15th annual ISPA awards down at the Sheraton Hotel in Picadilly.
We're short-listed in a respectable five categories this year so we're hoping to walk away with more than the single trophy that accompanied us back to Sheffield in 2012.
We'll be tweeting the results as they come in, so make sure you're following us @plusnet if you want to be one of the first to find out whether or not we've won.
We'll also do our best to keep this forum thread up to date throughout the evening.
Wish us luck!

Re: Fingers crossed for tonight's ISPA Awards

Oldjim — Thu, 11 Jul 2013 16:35:46 GMT

Does anyone know why Zen didsn't get into the finalists for Business Broadband as they are supposedly a top class business ISP with consumer level as a sideline
Also - and even more odd - why aren't A&A there given that they joined in 2009 http://www.ispa.org.uk/november-2009/

Re: Fingers crossed for tonight's ISPA Awards

Pettitto — Thu, 11 Jul 2013 19:30:49 GMT

Fingers firmly crossed!

Re: Fingers crossed for tonight's ISPA Awards

Chris — Thu, 11 Jul 2013 21:34:08 GMT

I'll update this post as the winners are announced:
Best Consumer Fixed Broadband - Sky
Best Business Fixed Broadband - Entanet
Best Superfast Broadband - HyperOptic
Best Fixed Wireless Broadband - VFast
Best Consumer Customer Service - Plusnet - WOOOOOHOOOO!
Best Business Customer Service - Catalyst2
Best SME Business Hosting - Storm Internet
Best Large Business Hosting - Fluidata
Best Internet Telephony - Telappliant
Digital Inclusion in association with Go ON UK - myLovelyParent
Internet Safety and Security - KcomConnected
Managed Service Innovation - Media Service Provider
Customer Choice - Catalyst2
Internet Hero - Julian Huppert
Internet Villain - RT Erdogan

Re: Fingers crossed for tonight's ISPA Awards

glloyd — Fri, 12 Jul 2013 10:23:54 GMT

Congratulations on the award. Without putting a dampener on it though, there was a time when you used to get several awards in different categories. I think BT are dragging you down!

Re: Fingers crossed for tonight's ISPA Awards

Anonymous — Fri, 12 Jul 2013 10:26:21 GMT

Quote
Best Consumer Fixed Broadband - Sky

How did that happen ?

Re: Fingers crossed for tonight's ISPA Awards

James — Fri, 12 Jul 2013 10:28:01 GMT

Quote from: glloyd
Congratulations on the award. Without putting a dampener on it though, there was a time when you used to get several awards in different categories. I think BT are dragging you down!

I think you're confusing this with the uSwitch awards. I don't think we've ever won more than one ISPA. Maybe next year though!

Re: Fingers crossed for tonight's ISPA Awards

Chris — Fri, 12 Jul 2013 10:29:35 GMT

We frequently get to the finalist stage of multiple categories, but I can't remember us winning more than 1 ISPA per year - http://www.plus.net/home-broadband/awards/

Re: Fingers crossed for tonight's ISPA Awards

spraxyt — Fri, 12 Jul 2013 10:42:59 GMT

Consumer Customer Service is a major differentiator and well done to all Plusnet staff for achieving the award in this category.

Re: Fingers crossed for tonight's ISPA Awards

Oldjim — Fri, 12 Jul 2013 11:00:11 GMT

To be honest - in my opinion - that is the best award to get as good customer service will excuse a lot of things

Re: Fingers crossed for tonight's ISPA Awards

NorthEasterner — Wed, 14 Aug 2013 20:45:03 GMT

You Plusnet are getting rewards for putting the prices up
BT should be given more awards, plusnet couldn't provide a service when I moved house A lot of trips to the library and didn't bother refunding petrol costs
I reckon plusnet will be gone within 10 years.

Re: Fingers crossed for tonight's ISPA Awards

artmo — Wed, 14 Aug 2013 21:14:10 GMT

Congratulations to all at PN on your Consumer Customer Service award. Well deserved

Re: Fingers crossed for tonight's ISPA Awards

Chris — Thu, 15 Aug 2013 08:12:42 GMT

Quote from: NorthEasterner
You Plusnet are getting rewards for putting the prices up

No, the award was for Best Consumer Customer Service. Nothing to do with prices or price increases.
I understand you're frustrated with us but bumping threads over a month old, unrelated to any issues you may have is not the best way to get support.