topic Re: Home Phone price changes - October 2012 in Community Announcements

Home Phone price changes - October 2012

bobpullen — Thu, 13 Sep 2012 17:03:17 GMT

Evening all,
I'll probably expand on this post tomorrow but just wanted to post in an official capacity to say that we are currently in the process of sending emails to our Home Phone customers to make them aware of some price changes that will come into effect towards the end of next month.
The email looks a little like this.
Unfortunately there was an oversight with the first batch of emails that resulted in them being sent from an incorrect sender address:

From: Plusnet <Plusnet@comm.bt.com>
Reply-To: bt.athome@bt.com

The links in the email were also redirects via a tracking system we normally use for sales-esque activities, e.g.

http://intc.tractionplatform.com/id=5477,18235933,112432460,241311,1?erl=http%3A%2F%2Fwww.plus.net%2Fnewcallrates%2F

Please be assured that this email *is* genuine and we'll be aiming to rectify the discrepancies for future sends. More info here.
Thanks for reading and apologies for the confusion

Re: Home Phone price changes - October 2012

Oldjim — Thu, 13 Sep 2012 17:28:27 GMT

I have made this post a temporary sticky for better visibility.
Can any discussions on the price rise or the inadvertent tracking links etc. take place here.
I will lock the other threads related to this but would request that if posters want to have their posts here for discussion they repost them here either as new posts of as quotes from the original posts

Re: Home Phone price changes - October 2012

rongtw — Thu, 13 Sep 2012 17:51:40 GMT

And BT increase http://www.bbc.co.uk/news/business-19592405 January next year

Re: Home Phone price changes - October 2012

elkieluca — Thu, 13 Sep 2012 18:03:30 GMT

God, it will cost me £2.50 a month extra. Thats a lot when you are on a pension as I am.

Re: Home Phone price changes - October 2012

Oldjim — Thu, 13 Sep 2012 18:09:42 GMT

Where has that come from I can only see an increase of £1.50 for anytime calls in the link in Bob's post
Of course you could pull a fast one and sign up for 12 months phone rental in advance before the price rises

Re: Home Phone price changes - October 2012

ITWorks — Thu, 13 Sep 2012 18:22:36 GMT

The highest possible increase is £ 2.00 per month , £ 1.00 for line rental and £ 1.00 for any time calls with 300 international minutes.
Edit: Link removed as not needed
Regards
Mike

Re: Home Phone price changes - October 2012

Oldjim — Thu, 13 Sep 2012 18:24:57 GMT

missed that one
Mike - the link in Bob's post to what the email should have said also gives that but I missed it

Re: Home Phone price changes - October 2012

JamesM — Thu, 13 Sep 2012 18:29:28 GMT

Maybe Mary by mistake added all three together to get the £2.50, that isn't a crime IS IT !!!!. It certainly did not deserve the response of "where has that come from"

Re: Home Phone price changes - October 2012

kmilburn — Thu, 13 Sep 2012 18:30:42 GMT

With a pending price increase, it appears now is the time for the tardy (like me) to get the Line Rental Saver before they get round to upping the price of that too...

Re: Home Phone price changes - October 2012

Oldjim — Thu, 13 Sep 2012 18:33:19 GMT

Quote from: JamesM
Maybe Mary by mistake added all three together to get the £2.50, that isn't a crime IS IT !!!!. It certainly did not deserve the response of "where has that come from"

It was made on the basis that I wasn't sure if she was talking about the BT announcement or with the Plusnet one and I had missed something.
It wasn't intended to be a nasty response but a simple query

Re: Home Phone price changes - October 2012

ITWorks — Thu, 13 Sep 2012 18:37:24 GMT

Whist they maybe cheaper than the " big three " still, some of the smaller providers, are cheaper and offer more standard features
Also this is PN second price increase for line rental in 10 month, first was December 6th 2011.
Regards Mike

Re: Home Phone price changes - October 2012

BryanP — Thu, 13 Sep 2012 18:38:03 GMT

I’ve received the e mail
My problem is I have the basic broadband package as a backup
I have anytime calls and paid my line rental in advance
I am now coming to the end of my 12 month contract and have seen fancy adverts from talk talk
What should I do

Re: Home Phone price changes - October 2012

ITWorks — Thu, 13 Sep 2012 18:40:20 GMT

Bin the advert

Re: Home Phone price changes - October 2012

Luzern — Thu, 13 Sep 2012 18:53:02 GMT

OK, explanation accepted, but with a bit of a hmmm :). Accidents can be truly accidental or....! How long has PN been part of BT and operating more or less independently? IMO it only does so because as long as .that suits BT.
BTW does BT have any other ISP in a similar relationship to PN's?
Sorry for cynicism, but it's from years of my work environments. ;D.

Re: Home Phone price changes - October 2012

ITWorks — Thu, 13 Sep 2012 18:59:57 GMT

Madasafish
Madasafish is part of the Brightview Group, established in April 2001. Brightview is fully owned by BT plc. Madasafish is a trading name of Plusnet plc

Re: Home Phone price changes - October 2012

BryanP — Thu, 13 Sep 2012 19:09:56 GMT

Checked Madasfish they do not offer anything cut price

Re: Home Phone price changes - October 2012

elkieluca — Thu, 13 Sep 2012 20:38:08 GMT

I added up the line rental £1 more, the international calls £1 more and the talk anytime 50p more , isn't that £2.50 or am I doing it wrong. Thanks JamesM for your support.

Re: Home Phone price changes - October 2012

ITWorks — Thu, 13 Sep 2012 20:48:01 GMT

Hi there
Its a max of £ 2.00 , line rental £1.00 ( inc eve and weekend calls) and £1.00 for anytime calls and 300 international mins or £ 0.50 for anytime calls , hope that helps
Regards
Mike

Re: Home Phone price changes - October 2012

Oldjim — Thu, 13 Sep 2012 20:53:13 GMT

I thought I might have been missing something
There are two prices
Line rental going up by £1
Then you have two optional addon packages
Either Talk Anytime (50p increase) or Talk Anytime International (£1 increase) but you only have one of them
My first thought was to check how many calls I make during the weekday and unfortunately too many to drop down to Evening and Weekend

Re: Home Phone price changes - October 2012

elkieluca — Thu, 13 Sep 2012 21:03:57 GMT

thanks for that. I see where I went wrong now.