topic Re: Home Phone price increases delayed until November in Community Announcements

Home Phone price increases delayed until November

bobpullen — Mon, 15 Oct 2012 12:06:32 GMT

Hi all,
This is an update to the notices we've been sending over recent weeks advising customers that we'll be making some price changes to our Home Phone service towards the end of October.
Due to an error, some customers did not receive the communication we sent detailing the changes to our Home Phone, line rental and call plans. We're going to contact these customers this week and, to ensure everyone has had the necessary advance notice, we'll be postponing the price changes for all customers until mid-November 2012.
Apologies for the confusion and sorry for the concern caused to any of you who didn't receive the initial notice.
Please, note that we will *not* be sending another email to those who've already been advised of the changes.
Thanks.

Re: Home Phone price increases delayed until November

stenataar — Mon, 15 Oct 2012 18:09:29 GMT

I have a 12 month contact with Plusnet and so assume I will not have any price change during my contract period unlike some disreputable companies that have tried to do this and suffered many complaints via offcom etc.
I guess Plusnet would not treat their customers in such a shoddy way!

Re: Home Phone price increases delayed until November

mushy — Tue, 16 Oct 2012 07:13:59 GMT

Hi
Does that mean the LRS price increase will also be deferred untill mid November ?

Re: Home Phone price increases delayed until November

KevinG — Tue, 16 Oct 2012 08:13:46 GMT

Quote from: stenataar
I have a 12 month contact with Plusnet and so assume I will not have any price change during my contract period

Does your contract actually specify that the price is fixed for the duration?

Re: Home Phone price increases delayed until November

James — Tue, 16 Oct 2012 08:17:11 GMT

Quote from: mushy
Does that mean the LRS price increase will also be deferred untill mid November ?

Yes

Re: Home Phone price increases delayed until November

KevinG — Tue, 16 Oct 2012 09:10:47 GMT

Shame really, I renewed mine earlier than I needed to

Re: Home Phone price increases delayed until November

daveplus — Tue, 16 Oct 2012 12:28:21 GMT

Hi
I have just gone to the renew link and found that payment cannot be taken as a direct debit, which is the way I paid last year. Is there a reason for that?
Thanks
Dave

Re: Home Phone price increases delayed until November

Oldjim — Tue, 16 Oct 2012 12:34:48 GMT

The direct debit route was only if you took it out before it became live. After that it was always by some other payment method.
But - for the life of me - I have no idea what the problem is

Re: Home Phone price increases delayed until November

bobpullen — Tue, 16 Oct 2012 12:58:44 GMT

We've never been able to take one off payments via Direct Debit. As Jim's pointed out, the initial payment when first signing up's ok but subsequent renewals will need paying via card.

Re: Home Phone price increases delayed until November

Sadie — Fri, 26 Oct 2012 11:08:02 GMT

My current LRS was paid last December to take effect in January 2012 bill.
Can somebody tell me please by which date I need to pay this again to get the lower price?
Thanks.

Re: Home Phone price increases delayed until November

spraxyt — Fri, 26 Oct 2012 11:35:07 GMT

Renewal should be possible from 3 months before the anniversary of the billing date when LRS took effect. So if LRS is due for renewal on 31 Jan 2013 you should be able to renew from 31 Oct 2012. This gives plenty of time to renew at the pre-increase rate.

Re: Home Phone price increases delayed until November

Picnic — Fri, 26 Oct 2012 20:31:47 GMT

How does one see on one's account when the advance rental runs out? Mine is Christmas day I believe I've already taken advantage of the 3 month window to renew early so it should now run out Christmas 2013. In light of this why have I received an email telling me my rental expires 25/12/12 and I might like to renew early to beat the price increase.

Re: Home Phone price increases delayed until November

spraxyt — Fri, 26 Oct 2012 22:26:33 GMT

Login to the Member Centre and visit https://portal.plus.net/apps/linerental/saver/portal to see the status of LRS on your account. If you lose the link you can find it by logging into the Member Centre, clicking Phone Calls at the top of the left hand navigation menu, then the LRS banner image on the right hand side - don't worry that it is titled "Sign up".
Sorry, I don't know if the date shown updates once renewal has been effected. However if payment has been taken you should find a service notice (closed ticket) on your account dated on the date you paid that records the payment.
If you have paid the email will have been sent using an automated process that doesn't check, so I wouldn't worry about it.

Re: Home Phone price increases delayed until November

Picnic — Sat, 27 Oct 2012 07:51:21 GMT

Thanks for the reply, I've book marked that link for future reference although it's not as helpful as it might me as it says it'll expire this year not next. I found the closed ticket for my renewal so I guess it's just unhelpful systems at PN HQ
Thanks again

Re: Home Phone price increases delayed until November

w23 — Sat, 27 Oct 2012 08:00:07 GMT

I'm pretty sure it simply gives the expiry date of your current LRS as the renewal is not yet active (yes, not as helpful as it could be), as long as you have your ticket then you're safe (just make sure you can find it in the unlikely event of things going wrong).

Re: Home Phone price increases delayed until November

KevinG — Sat, 27 Oct 2012 08:55:27 GMT

Quote from: w23
...as long as you have your ticket then you're safe (just make sure you can find it in the unlikely event of things going wrong).

That shouldn't really be necessary - there's an entry on my credit card statement and under my account details at https://portal.plus.net/my.html?action=view_transactions&s=0 that shows I've paid.

Re: Home Phone price increases delayed until November

Anotherone — Sat, 27 Oct 2012 09:14:47 GMT

Finding the ticket to refer to, or the transaction in "My account" pretty much amounts to the same thing, either would do, so as long as one exists that would be good enough (technically both should exist). If neither of them existed then obviously a "bank" statement would be ultimate proof.

Re: Home Phone price increases delayed until November

Sadie — Sat, 27 Oct 2012 14:44:49 GMT

Quote from: spraxyt
Renewal should be possible from 3 months before the anniversary of the billing date when LRS took effect. So if LRS is due for renewal on 31 Jan 2013 you should be able to renew from 31 Oct 2012. This gives plenty of time to renew at the pre-increase rate.

Thank you. My bill is due at the beginning of the month so when I used the link for the LRS it actually said that I could pay now.

Re: Home Phone price increases delayed until November

kdhuk — Thu, 01 Nov 2012 08:50:09 GMT

There's still a problem trying to pay for transactions on PN site using cards using Firefox
The dropdown box for card expiry date in Firefox has a single digit for Jan - Sept ie 1 through to 9 rather than 01-09 which the site then rejects as an invalid date .
I've just renewed LRS saver and had to use IE to get the dropdown box to work properly .
This also occured a year ago and hasn't been sorted

Re: Home Phone price increases delayed until November

KevinG — Thu, 01 Nov 2012 09:20:58 GMT

That's interesting because I renewed my LRS a month or so ago using Firefox and didn't have any trouble. My credit card expiry date is 09/14. Are you on the latest version of Firefox (16.0.2)?