topic Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance in Community Announcements

Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Oldjim — Tue, 14 Aug 2012 08:47:22 GMT

http://community.plus.net/blog/2012/08/14/superfast-plusnet-fibre-gets-even-faster/
This gives more details http://community.plus.net/8020-fibre-faq/
Can we please keep discussions on the new launch here

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

BRABUS — Tue, 14 Aug 2012 09:14:01 GMT

awww Jim you devil, you locked my thread..........it's not often I spot things like this so quickly, usually I am the last one to the party.

Anyway just thought I would add that this is a great move from PN especially considering how much of a hot topic usage allowances have been over the last couple of months. an extra £2 a month for 125% extra usage is great value.
I just wish I could get fibre

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Gus — Tue, 14 Aug 2012 09:23:56 GMT

meh fibre is actually cheaper for me as it is currently, Fibre Extra + Phone package verses my Extra account + Phone
FTTC status: RFS date set : 31/12/2012
Christmas present to my self
Now if they would just pass on some bandwidth to Extra DSL connections

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

jheenan — Tue, 14 Aug 2012 09:34:10 GMT

As someone on the existing Plusnet Extra Fibre, what are the pros/cons of moving to the new 80/20 product?
So far I've got:
Pros:

1.50/month cheaper

Faster speeds (if my line will take it)

Higher usage allowance

Cons:

New 18 month contract

Possibly lower speeds/instability that some people have experienced when moving to 80/20

Did I miss anything? Are there any other changes on the 80/20 product - eg. different traffic shaping?

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

houlton23 — Tue, 14 Aug 2012 09:38:24 GMT

So If I've read everything right, with me being on the 80/20 trial I can now change to the new 'Extra Fibre' and get:
- 130GB more bandwidth
- No new 18 month contract
- £1.50 a month cheaper price (£19.99 vs £21.49)
Also, with regards to price, can someone from PN confirm that if I were to change to Extra Fibre, which is still listed in the product change page as the 'non-low cost area' price due to PN not having updated their systems to recognize that my exchange is Market 2, someone from PN would be able to change the market on my account to allow me to get the £19.99 price once again?
Alex

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

luutjamie — Tue, 14 Aug 2012 09:40:31 GMT

Quote from: JosephH
As someone on the existing Plusnet Extra Fibre, what are the pros/cons of moving to the new 80/20 product?
So far I've got:
Pros:
1.50/month cheaper

Fast speeds (if my line will take it)

Higher allowance limit

Cons:
New 18 month contract

Possibly lower speeds/instability that some people have experienced when moving to 80/20

Did I miss anything? Are there any other changes on the 80/20 product - eg. different traffic shaping?

A £25 activation fee? Do trialists have to pay this?

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Ronski — Tue, 14 Aug 2012 09:43:07 GMT

This has really put a smile on my face today, good work PN looks like I made the right decision staying.
Signed up for extra fibre + calls last week, install scheduled for Monday (hopefully still scheduled), and now knowing that the usuage has been increased, as well as the speed is really good news, thanks PN.
I'll still schedule all my cloud backups overnight (except the really important stuff), but it's really nice to know I won't need to worry about data usage at all, thanks again.
Now if someone could reply to my other thread (http://community.plus.net/forum/index.php/topic,106926.0.html) and perhaps sort that side of things

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

bobpullen — Tue, 14 Aug 2012 09:43:15 GMT

Quote from: Gus
Now if they would just pass on some bandwidth to Extra DSL connections

I'm guessing you're already aware of this Gus? That excepted, rest assured we are listening to the usage concerns from ADSL customers

Quote from: JosephH
Did I miss anything? Are there any other changes on the 80/20 product - eg. different traffic shaping?

Shaping's the same. If you switch you'll be given the opportunity to take a thomson 582n if you don't already have one. AIUI the wireless bandwidth is a tad better than the Netgear WNR1000's (however you will lose an ethernet port in the process).

Quote from: houlton23
So If I've read everything right, with me being on the 80/20 trial I can now change to the new 'Extra Fibre' and get:
- 130GB more bandwidth
- No new 18 month contract
- £1.50 a month cheaper price (£19.99 vs £21.49)

Yes, that's right.

Quote from: houlton23
Also, with regards to price, can someone from PN confirm that if I were to change to Extra Fibre, which is still listed in the product change page as the 'non-low cost area' price due to PN not having updated their systems to recognize that my exchange is Market 2, someone from PN would be able to change the market on my account to allow me to get the £19.99 price once again?

Yep, I can do that if needs be (assuming of course you are in a Market 2 area ).

Quote from: luutjamie
Quote from: JosephH
Did I miss anything? Are there any other changes on the 80/20 product - eg. different traffic shaping?

A £25 activation fee? Do trialists have to pay this?

The £25 activation fee is not applicable when moving between fibre products.
jim:green tag fixed mod:end

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

bobpullen — Tue, 14 Aug 2012 09:45:14 GMT

Quote from: Ronski
This has really put a smile on my face today, good work PN looks like I made the right decision staying.
Signed up for extra fibre + calls last week, install scheduled for Monday (hopefully still scheduled), and now knowing that the usuage has been increased, as well as the speed is really good news, thanks PN.

Be mindful that you're likely to be moved to the older Extra Fibre product. As soon as the switch has been made, request an upgrade to the new Extra Fibre via the Member Centre and we'll make sure you get moved to the 'up to 76Mbps' product with the increased usage/modified pricing.

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

HairyMcbiker — Tue, 14 Aug 2012 09:45:40 GMT

Hmm BT's Infinity 2 product maybe slightly dearer (£26/month) but it does offer UNLIMITED downloads.
My exchange is hopefully going live on 30.9 they are currently putting power into the new cabinets. (At least I assume it is power, they are just digging up a small patch round the new cabs and installing RED ducting)

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

houlton23 — Tue, 14 Aug 2012 09:50:18 GMT

Quote from: Bob
Yep, I can do that if needs be (assuming of course you are in a Market 2 area ).

Bob,
I've just made the account change, and it's definitely quoting me the wrong price, could you check/change the market please Exchange.

Alex

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

BRABUS — Tue, 14 Aug 2012 09:52:15 GMT

I see people are saying that it is cheaper by £1.50?
I thought the price for Extra Fibre and anytime calls yesterday was £21.49 yet this morning it is now £23.49 so that makes it £2.00 more per month?

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Ronski — Tue, 14 Aug 2012 09:54:04 GMT

Quote from: Bob
Be mindful that you're likely to be moved to the older Extra Fibre product. As soon as the switch has been made, request an upgrade to the new Extra Fibre via the Member Centre and we'll make sure you get moved to the 'up to 76Mbps' product with the increased usage/modified pricing.

Thanks for the heads up, I'll bear it in mind.
I'm not sure about the £1.50, I thought the price was the same to be honest.

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Oldjim — Tue, 14 Aug 2012 10:05:36 GMT

Quote from: BRABUS
I see people are saying that it is cheaper by £1.50?
I thought the price for Extra Fibre and anytime calls yesterday was £21.49 yet this morning it is now £23.49 so that makes it £2.00 more per month?

According to Google's cache your memory is faulty

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

jheenan — Tue, 14 Aug 2012 10:05:48 GMT

Quote from: BRABUS
I see people are saying that it is cheaper by £1.50?
I thought the price for Extra Fibre and anytime calls yesterday was £21.49 yet this morning it is now £23.49 so that makes it £2.00 more per month?

My last bill shows £21.49 for extra fibre and £3.00 for anytime calls.

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

beardybuck — Tue, 14 Aug 2012 10:06:46 GMT

This is fantastic news. The ONLY reason I was considering moving away from Plusnet was the 120GB limit. The new 250GB limit is far more realistic, and means I shall be staying with Plusnet.
A quick question, does the system know if you were a 80/20 trialist, and will therefore not automatically start a new 18month contract? I didn't see any indication of this when I changed my product this morning?
As for BT Infinity 2, a friend is on it, and when he had several hiccups with his fibre install, let me assure you the customer service he received was awful compared to the support with Plusnet.

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

luutjamie — Tue, 14 Aug 2012 10:07:38 GMT

I'm currently on the trial and just signed up for the 250gb 80/20 Extra Fibre product - price I got is £19.99/month

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

HairyMcbiker — Tue, 14 Aug 2012 10:07:53 GMT

Is it available WITHOUT the phone having to be transfered, not mentioned in the faq.
I am thinking seriously about moving to a basic phone provider when I get fibre as I rarely use it and the offset can go to the fibre cost.

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

BRABUS — Tue, 14 Aug 2012 10:08:59 GMT

Jim I am always happy to be proven wrong

Re: Launch of new Plusnet Fibre Products - 80/20 and 250GB usage allowance

Oldjim — Tue, 14 Aug 2012 10:12:12 GMT

Quote from: Hairy
Is it available WITHOUT the phone having to be transfered, not mentioned in the faq.

http://www.plus.net/fibre-broadband/broadband/
however it could be a non starter as it catches a £50 installation fee unless you are moving from an existing fibre product