topic Re: Portal outage 17/07/2012 in Community Announcements

Portal outage 17/07/2012

chrispurvey — Tue, 17 Jul 2012 14:45:17 GMT

Hi Guys,
Were aware that the website is currently inaccessible and will be for at least the next 15 minutes, we are looking into this and we will be back with an update.
Chris

Re: Portal outage 17/07/2012

chrispurvey — Tue, 17 Jul 2012 15:39:00 GMT

Hi all,
The website is now back up and running now.
Chris

Re: Portal outage 17/07/2012

Anotherone — Tue, 17 Jul 2012 16:43:50 GMT

No Service Status then, that's where most people will look now!

Re: Portal outage 17/07/2012

jelv — Tue, 17 Jul 2012 17:09:29 GMT

It took out the system they use to post service status changes as well!

Re: Portal outage 17/07/2012

w23 — Tue, 17 Jul 2012 17:13:49 GMT

Quote from: chrispurvey
The website is now back up and running now.

Finally found 50p for the meter?
I've heard it's difficult having a whip-round in Yorkshire

Re: Portal outage 17/07/2012

Anotherone — Tue, 17 Jul 2012 17:21:04 GMT

Quote from: jelv
It took out the system they use to post service status changes as well!

Obviously. But that's not the point, there should be one there now, stating what happened.

Re: Portal outage 17/07/2012

w23 — Tue, 17 Jul 2012 18:10:36 GMT

Anyone else seen a change in the page title with 'odd' characters (or was it like that before and I just didn't notice)?

Quote
Plusnet �� Home & Business Broadband Internet Access & Phone Services UK

the 'squares' are displaying as question marks in diamonds - see attachment.

Re: Portal outage 17/07/2012

RPMozley — Tue, 17 Jul 2012 18:21:56 GMT

That looks like a character encoding issue. What's your browser's encoding currently set at?

Re: Portal outage 17/07/2012

w23 — Tue, 17 Jul 2012 18:26:27 GMT

I have no idea what it's set to, recently had to clean install Windows 7 so it should be IE9 default (though being IE it could well default to 'wrong'!).
Can't find anything about encoding from the 'tools' button, will keep looking.
[Edit] Closed and re-opened IE, it's back to normal now. It appeared to happen as I had a tab open on the main site during the outage and it went odd when I refreshed it once it was back up. MS: meh!

Re: Portal outage 17/07/2012

Chris — Wed, 18 Jul 2012 08:25:46 GMT

Quote
Obviously. But that's not the point, there should be one there now, stating what happened.

Agreed, we dropped the ball there.
adie:green fixed the quote tags

Re: Portal outage 17/07/2012

Anotherone — Wed, 18 Jul 2012 11:00:33 GMT

New boy on the block, still learning the ropes I expect