topic Website Accessibility - NEW in Community Announcements

Website Accessibility - NEW

jojopillo — Thu, 07 Jun 2012 04:58:53 GMT

Due to a problem encoutered during this morning's planned maintenance, holding pages remain in place on our website and our support centre agents do not have access to customer's accounts at this time.
Our engineers are working to resolve this and we'll provide another update shortly.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support

Re: Website Accessibility - NEW

jojopillo — Thu, 07 Jun 2012 05:46:44 GMT

This is an update to our earlier post regarding access to our website. Our website is now available but our engineers are continuing to test to make sure all functionality is correct.
We will close this service status once this is confirmed.
Kind regards,
Joanne Pilson
Customer Support

Re: Website Accessibility - NEW

jojopillo — Thu, 07 Jun 2012 06:52:06 GMT

The service status has now been closed off with the following message.
[quote=Service Status]
Website Accessibility - RESOLVED
Earlier this morning we investigated an issue which meant holding pages were in place longer than expected after this morning's planned maintenance. As the website was unavailable the initial service status was posted on our community site at http://community.plus.net/forum/index.php/topic,105328.0.html
Our engineers have now fixed the problem and access to our website has now been restored.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support.