topic Re: Website Accessibility (71536) - NEW in Community Announcements

Website Accessibility (71536) - NEW

jojopillo — Wed, 30 May 2012 00:33:24 GMT

We are currently experiencing a problem affecting access to our website. Our engineers are investigating and holding pages are in place.
We'll provide another update shortly.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support

Re: Website Accessibility (71536) - NEW

jamesanstee — Wed, 30 May 2012 00:37:24 GMT

Maybe it's a sign of a product refresh one can only hope

Re: Website Accessibility (71536) - NEW

Anonymous — Wed, 30 May 2012 01:14:54 GMT

My twitter phone is going mad !!!
Good job I'm awake anyway.
It's normally switched off, unless there's an access problem, just doing a battery RT test.
Excellent job though at keeping us informed.

Re: Website Accessibility (71536) - NEW

jojopillo — Wed, 30 May 2012 01:52:01 GMT

We're still working on getting the site back up. Hopefully shouldn't be too long now.

Re: Website Accessibility (71536) - NEW

Anonymous — Wed, 30 May 2012 02:13:31 GMT

Back up & running for me at 03:12am !!
I can access all my main PN Bookmarks
Twitter reigns supreme !
At least Twitter reports forwarded to my basic mobile.

Re: Website Accessibility (71536) - NEW

jojopillo — Wed, 30 May 2012 02:35:41 GMT

Yes, all back up and running now. Service status closed off.
[quote=Service Status]Website Accessibility (71536) - RESOLVED
Earlier this morning we investigated an issue which meant customers were unable to access our website and holding pages were put in place. As the website was unavailable the initial service status was posted on our community site at http://community.plus.net/forum/index.php/topic,105151
Our engineers have now fixed the problem and access to our website has now been restored.
Please accept our apologies for the inconvenience.
Kind regards,
Joanne Pilson
Customer Support.