topic Re: Home Phone Price changes and Line Rental Saver in Community Announcements

Home Phone Price changes and Line Rental Saver

adamwalker — Wed, 02 Nov 2011 11:41:11 GMT

Hi all,
As you may be aware we've begun to notify customers of some changes to Home Phone pricing and also the Line Rental Saver offer.
I'm opening this thread for any discussion surrounding this.
Please make sure you've read the blog before posting <a href="http://community.plus.net/blog/2011/11/01/home-phone-price-changes//">here</a>

Re: Home Phone Price changes and Line Rental Saver

choo — Wed, 02 Nov 2011 12:00:24 GMT

Hi Adam,
Signed up last night, this wasn't on the blog then?
How does this affect new sign ups on the "onepound" offfer?
Thanks

Re: Home Phone Price changes and Line Rental Saver

littlebird — Wed, 02 Nov 2011 12:10:35 GMT

Hi Adam,
How does this affect customers on a 12 month retention offer?

Re: Home Phone Price changes and Line Rental Saver

Bud — Wed, 02 Nov 2011 12:35:14 GMT

And how will it effect referals paid if someone changes to paying the line rental a year in advance?

Re: Home Phone Price changes and Line Rental Saver

adamwalker — Wed, 02 Nov 2011 13:09:14 GMT

@choo

Quote
Signed up last night, this wasn't on the blog then?

It wouldn't have been as we made this offer available for pre-registration today hence I published the blog this morning.

Quote
How does this affect new sign ups on the "onepound" offfer?

It doesn't affect that at all as that offer only relates to broadband subscription rather than line rental.
@littlebird

Quote
How does this affect customers on a 12 month retention offer?

As with most of our special offers we tend to only make retention offers in relation to broadband subscription rather than line rental, I'm going to check with the appropriate team just to be sure though and will get back to you about that.

Quote
And how will it effect referals paid if someone changes to paying the line rental a year in advance?

This won't affect referrals and any values for these will remain the same.

Re: Home Phone Price changes and Line Rental Saver

pierre_pierre — Wed, 02 Nov 2011 13:42:28 GMT

my complication
I am current on Home Phone 240, which I assume will go to £12.99 in December
reading the small print the new charge for any time will be £9.49 plus £3.50 total £12.99 i.e the same, but I pay monthly and the other is line rental one year up front. Not really worth changing for a small user?

Re: Home Phone Price changes and Line Rental Saver

choo — Wed, 02 Nov 2011 13:43:08 GMT

Thanks for clearning that up.
Thought it wasn't there yesterday, even though the date says so.

Quote
Home Phone Price Changes
November 1st, 2011 at 15:40 by Adam Walker

Re: Home Phone Price changes and Line Rental Saver

adamwalker — Wed, 02 Nov 2011 14:04:18 GMT

@pierre_pierre

Quote
reading the small print the new charge for any time will be £9.49 plus £3.50 total £12.99 i.e the same

Yes, the line rental will go up but we don't class the £3.50 as line rental so you would still be getting a saving if you applied for the offer.
@choo
I see what you mean, this is as I'd prepared the blog yesterday but didn't publish is fully until today, that's something we'll keep in mind for future blogs.

Re: Home Phone Price changes and Line Rental Saver

NotSoNaff — Wed, 02 Nov 2011 16:07:39 GMT

I am going to take this route but I am not happy about the T & C regarding early termination.
Obviously if I was thinking about leaving it would be a no no, but there are such things a circumstances beyond one‘s control?
It would be reasonable to expect a refund less the full Rental Fees which have been accrued plus an administrative charge, but to lose the whole bag of cash is not a nice thought.
The timing of the offer is less than thoughtful, the festive season and all that?
If less than expected users take up the offer don’t be surprised.
Just my 2p, best wishes,
NSN

Re: Home Phone Price changes and Line Rental Saver

spraxyt — Wed, 02 Nov 2011 16:51:54 GMT

I don't see any problem with regard to timing. After 6th December Line Rental Saver will be available for users to take at any time if they choose to do so. The offering is something that has been requested in Feedback, good to see that Plusnet have responded.

Re: Home Phone Price changes and Line Rental Saver

suebuckby — Wed, 02 Nov 2011 17:32:48 GMT

Hi
Sorry but when I signed up last month there was no mention of price increase!!! no I am not happy with this and given I was told this was for 12 months I will not be paying higher price. Also I experienced so many problems in my transition that I find it unacceptable to increase prices like this.
Should anyone wish to call me to discuss this then I will be happy to take the time and discuss this, again as stated I will not be paying the increased prices I am still waiting to see if PLUSNET are a good company but since finding out they are ACTUALLY owned by B.T I do have my reservations!!

Re: Home Phone Price changes and Line Rental Saver

fromtheblock — Wed, 02 Nov 2011 19:47:10 GMT

I don't understand this? I've only just joined in the last few weeks. I joined for 12 months on the basis that the price would be as stated. I saw nothing to say the price would be increasing a month later.
Why are you only just informing new sign-ups of this price change?

Re: Home Phone Price changes and Line Rental Saver

alegeek — Wed, 02 Nov 2011 19:58:25 GMT

Fantastic I'll be adding this to my account shortly.
I'm a very happy Plusnet user already and this just makes me happier

Re: Home Phone Price changes and Line Rental Saver

Oldjim — Wed, 02 Nov 2011 19:59:16 GMT

If you joined for 12 months take up the new offer and save some money

Re: Home Phone Price changes and Line Rental Saver

littlebird — Wed, 02 Nov 2011 20:17:20 GMT

I am very unhappy with this as well, now paying more than the supposed 12 month retention offer I was give back in the summer, think I'll be getting my MAC and going to another provider, and yes there are plenty who are cheaper than Plusnet.

Re: Home Phone Price changes and Line Rental Saver

Strat — Wed, 02 Nov 2011 20:21:59 GMT

I've clicked the button for yet more savings You have to do it these days

Re: Home Phone Price changes and Line Rental Saver

pierre_pierre — Wed, 02 Nov 2011 20:28:54 GMT

Quote from: _Adam_Walker_
@pierre_pierre
Quote
reading the small print the new charge for any time will be £9.49 plus £3.50 total £12.99 i.e the same

Yes, the line rental will go up but we don't class the £3.50 as line rental so you would still be getting a saving if you applied for the offer.

If I stay on my current package and pay monthly, I get 240 mins anytime (which is enough for me) for £12.99
If I go to the new saver on antime I pay up front a year charge for £12.99
that seems like the same charge to me, but I keep my money in the bank

Re: Home Phone Price changes and Line Rental Saver

boyadjian — Wed, 02 Nov 2011 20:33:57 GMT

Hi,
I'm not happy with what is effectively a 12 month tie-in or lose the lot in the T&Cs
One of PN's selling points for me has always been the monthly contract.

I've been a long time customer, happy with the service from PN, but I'll take this as a wake up call to shop around before I sign on the dotted line, just in case my loyalty is being taken for granted by the BT corporate types.
TTFN
Edit - My first post in all the years with PN. So my cage must be rattled!

Re: Home Phone Price changes and Line Rental Saver

peterhr — Thu, 03 Nov 2011 09:53:14 GMT

Why do Plusnet need to make these increases?
Is it because
* the competition have increased prices, so we can increase ours and increase our profits (or pay levels)?
* we need to fund improvements in infrastructure?
* our costs have increased and we have to pass those increases on?
* we have invented a method to 'lock the customers in' and we want to fine those people who don't accept the lock in?
* another reason (please explain)?

Re: Home Phone Price changes and Line Rental Saver

nadger — Thu, 03 Nov 2011 10:05:21 GMT

Definitely a better return on my savings that leaving it in bank so have signed up - nice to see my suggestion from early September come to fruition