topic Re: Website/Internal Systems Accessibility Problems - NEW in Community Announcements

Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

jojopillo — Sat, 18 Jun 2011 13:06:31 GMT

We are currently experiencing a problem affecting our internal CRM system and customers being unable to log in to our website. At this time, our callcentre is unable to deal with account specific enquiries.
Our engineers are investigating and further details will be provided as they become available.
Apologies for the inconvenience.
Kind Regards,
Joanne Pilson
Customer Support.

Re: Website/Internal Systems Accessibility Problems - NEW

Anonymous — Sat, 18 Jun 2011 13:30:06 GMT

Also flagged here - http://community.plus.net/forum/index.php?topic=96637

Re: Website/Internal Systems Accessibility Problems - NEW

Oldjim — Sat, 18 Jun 2011 13:34:47 GMT

Will there be a service status posting or is that knackered as well

Re: Website/Internal Systems Accessibility Problems - NEW

jojopillo — Sat, 18 Jun 2011 13:36:54 GMT

I just messaged you about that. With the internal system down I can't post service status in the normal fashion, hence this announcement and a link to here from our twitter feed.

Re: Website/Internal Systems Accessibility Problems - NEW

Mad_Moggies — Sat, 18 Jun 2011 13:39:44 GMT

I see there's now an apology message on Member Centre pages, so at least people will know what's going on when they try to reach it.

Re: Website/Internal Systems Accessibility Problems - NEW

vultura — Sat, 18 Jun 2011 14:50:47 GMT

Looks like its back up again.

Re: Website/Internal Systems Accessibility Problems - NEW [RESOLVED]

jojopillo — Sat, 18 Jun 2011 15:08:28 GMT

Hi all,
Service status has been updated as this issue is now resolved.
Joanne Pilson
Customer Support