topic Re: New View My Broadband Usage layout in Community Announcements

New View My Broadband Usage layout

jojopillo — Fri, 03 Jun 2011 14:30:42 GMT

HI Folks,
As from next Tuesday 7th June you'll notice a few changes to your 'View My Broadband Usage pages' on the website. Here's a sneak preview...
Jojo

Re: New View My Broadband Usage layout

artmo — Fri, 03 Jun 2011 14:35:22 GMT

Thanks for the preview Jojo. It looks a much clearer page.

Re: New View My Broadband Usage layout

anniesboy — Tue, 07 Jun 2011 07:11:54 GMT

I did not see this heads up, the new layout seems very easy to view / understand .

Re: New View My Broadband Usage layout

Anonymous — Tue, 07 Jun 2011 07:38:38 GMT

Great job !
I thought the old version was good enough but the new version is clearer and easier to understand.

Re: New View My Broadband Usage layout

Strat — Tue, 07 Jun 2011 08:08:48 GMT

I prefer the blue used in the 'Usage Breakdown' chart rather than the paler one used elsewhere.
I notice the overnight usage legend is pale blue but the overnight usage bar on the chart is darker blue

Re: New View My Broadband Usage layout

Dom — Tue, 07 Jun 2011 10:23:08 GMT

Thanks for the heads up. I've just logged in, and I like the way it tells me me my usage in a nice, clear way on the front page.

Re: New View My Broadband Usage layout

gswindale — Tue, 07 Jun 2011 12:07:28 GMT

Quote from: Strat
I prefer the blue used in the 'Usage Breakdown' chart rather than the paler one used elsewhere.
I notice the overnight usage legend is pale blue but the overnight usage bar on the chart is darker blue

Agreed - the darker blue is easier to view against the white background - could this be rolled out across the board please?

Re: New View My Broadband Usage layout

WWWombat — Tue, 07 Jun 2011 14:26:21 GMT

Agreed - the lighter blue is much harder to contrast against white - in fact, at first glance I couldn't see it.
The dark blue is infinitely better.

Re: New View My Broadband Usage layout

coastergrotto — Tue, 07 Jun 2011 15:46:08 GMT

I do like the appearance but I wish on the main page it displayed both Peak and Overnight usage as it used to. You have to hit the 'Usage this month' button to display this.

Re: New View My Broadband Usage layout

pierre_pierre — Tue, 07 Jun 2011 19:46:11 GMT

thats my only complaint, the missing numbers for peak and off peak on the one week part, we get enough complaints from not withit customers not understanding peak and off peak, I think this will scare them even more

Re: New View My Broadband Usage layout

Epyon — Tue, 07 Jun 2011 20:03:42 GMT

The peek and off peek should be a more bold colour maybe a darker blue for offpeak

Re: New View My Broadband Usage layout

jojopillo — Wed, 08 Jun 2011 10:46:01 GMT

Hi Guys,
Useful comments there. I'll feed that back.
Jojo

Re: New View My Broadband Usage layout

Andrew_B — Wed, 08 Jun 2011 10:52:52 GMT

Hi,
Thanks for your feedback so far. The new design is based heavily on customer comments recorded on the VMBU support page (which was being used as a means to feedback on the tool itself rather than the support information) so I'm pleased to see that the majority are happy with the changes!
We'll be making some tweaks to the new design next week including changing the overnight colour to the darker blue you can see on the Usage breakdown page.

Quote from: pierre_pierre
thats my only complaint, the missing numbers for peak and off peak on the one week part, we get enough complaints from not withit customers not understanding peak and off peak, I think this will scare them even more

The numbers have been removed because they were a big cause of the confusion. Most customers just want to know about their allowance and how much of it they've used, which is the direction we've gone in.
The overnight info is still available for those that are interested (just a click away), but the main focus is now the allowance, billing period and usage.

Re: New View My Broadband Usage layout

hadden — Thu, 09 Jun 2011 21:51:53 GMT

I'm on Premier Option 1.
For me, under the big total monthly usage figure, figures for peak usage and off-peak usage are included, which would be useful.
However, these totals only include the usage for the current week, starting Monday 6th June.
It doesn't tie in with the weekly usage on the Usage This Month page, as the weeks there start on a Sunday.
Nor does it tie in with my invoice date which is the 15th on the month.

Re: New View My Broadband Usage layout

Anonymous — Sun, 12 Jun 2011 09:10:40 GMT

If further changes are being considered for the VMBU page, can I make a suggestion for an improvement that I would find useful.
I suspect that most people who go to the VMBU page actually want to know the proportion of their monthly allowance used, rather than the absolute figure of GB used.
Currently in a typical month, the total paid for downloads I actually use, closely matches the allowance on my broadband package. However towards the end of the monthly billing period I start to check the VMBU more closely so that I can change my browsing habits if I am in any danger of exceeding my allowance limit for the last day or two. This involves doing some simple maths to work out exactly where I am, now while this is easy to do, it would be even nicer if the VMBU page would do it for me.
I am NOT suggesting removing the "This month you've used 12.3GB of your 45GB allowance", because that fact is very useful.
So my suggestion would be to add two small side-by-side usage bars, directly under the headline usage figure.
The top bar showing a simple percentage of elapsed time through the current billing period.
The lower bar shows the percentage of usage of the "paid for" monthly allowance (taking into account any added top-ups !).
Then you would be able to see at a glance at any point in the billing month whether your usage was behind or ahead of your pro-rata download rate.
This could be enhanced further if the lower bar changed colour depending on whether you were behind or exceeding of your pro-rate usage, maybe blue for below and red for exceeding.

Re: New View My Broadband Usage layout

hadden — Tue, 14 Jun 2011 16:45:33 GMT

Just to be clear, my post above (#13) is reporting a bug.
The new usage page does not state my monthly usage limit and does not state my monthly usage related to that limit, as the previous version of this page did.

Re: New View My Broadband Usage layout

Andrew_B — Wed, 15 Jun 2011 09:18:10 GMT

The overnight usage graph colour is now a darker shade of blue, as per multiple requests
The bug on Premier and other accounts where peak/off peak breakdown was shown incorrectly has also been fixed.
@JohnJ - VMBU has never shown an allowance figure for Premier accounts in the standard view (I've just double-checked the old Template incase I missed something). You'll see an alert box if you approach or go over the thresholds detailed here and these do mention figures relative to your account, but that's it.

Re: New View My Broadband Usage layout

hadden — Wed, 15 Jun 2011 09:37:20 GMT

Thanks.
Unfortunately my billing period reset last night, so I will need to wait a few weeks to see the benefit.
Sorry about mis-remembering the information displayed on the old screen. I'm afraid I was relying on old fashioned biological memory. It can be so convincing.

Re: New View My Broadband Usage layout

Epyon — Wed, 15 Jun 2011 09:50:25 GMT

Yup this blue is allot better.

Re: New View My Broadband Usage layout

Andrew_B — Wed, 15 Jun 2011 13:17:25 GMT

@JohnJ
Checking other Premier accounts, I can see that the notes are displaying as intended, I would expect your account to do the same if/when the time comes.
Give me a shout if you have any problems with this