topic Re: Move static IP in My Account/Billing

Move static IP

mnotgninnep — Thu, 05 Nov 2026 10:02:04 GMT

My dad has two houses whilst he moves slowly from one to the other, both with plusnet connections. He's now selling the old house with a static IP - for a site2site vpn between his house and mine. Can we get the static IP moved from one account to the other please or is that a firm no these days and we need to look at other providers for him? Thank you.

Re: Move static IP

jab1 — Thu, 05 Nov 2026 10:06:19 GMT

@mnotgninnep The static IP is tied to the Plusnet account, not the house, so as long as the account at both locations is the same, it will follow him.

Re: Move static IP

MisterW — Thu, 05 Nov 2026 10:10:46 GMT

@mnotgninnep

Can we get the static IP moved from one account to the other please or is that a firm no these days

AFAIK its never been possible to move a specific static IP from one account to another. Whilst in the past it was possible to add a new static IP on an account, that is no longer possible.

As @jab1 says, the static IP is associated with the account not the address. If you use the credentials for the account with a static IP at the other address, providing it has Plusnet broadband, then it should get the static IP

Re: Move static IP

RealAleMadrid — Thu, 05 Nov 2026 10:24:48 GMT

@MisterW @jab1 @mnotgninnep It sounds like there are two different Plusnet accounts at the houses so the only possible way to do this would be to cancel the PN account at the new house, (which could incur early termination charges) then do a house move on the service with the static IP which should retain the existing Ip address.

Re: Move static IP

MisterW — Thu, 05 Nov 2026 10:30:33 GMT

@RealAleMadrid yes, ultimately that's the only permanent solution. However, as a temporary measure whilst both accounts are still active, changing the credentials being used at the houses (by swapping routers) will move the static IP account to the new house.

Re: Move static IP

Townman — Thu, 05 Nov 2026 13:32:43 GMT

@mnotgninnep

Seems that you need to focus on managing the accounts, not the static IP address. Would I be correct in presuming that the account at the old house is approaching end of contract?

If yes, I would suggest that you CALL COTS and discuss the whole picture with them...

Old account at old address with static IP (to support vulnerable parent ?)
Newer account at new address (with some time left on the contract)
Requirement - Old account's static IP address at new property for continued support of parent

Proposition:

One way or another one of these accounts is not required and will cease, resulting in just one arrangement with the company, therefore would it be possible to facilitate...

A house move of the old account to the new property on the basis of a renewed contract
Termination of the current contract at the new property with NO ETCs

Justification:

Commercially this is little different to losing the existing (out of contract ?) service at the old property whilst retaining business at the new property - this proposal establishes a new longer commitment from "today"
Vulnerability support - this arrangement facilities the on-going remote care for your father - such puts the business in the best possible light

Re: Move static IP

mnotgninnep — Thu, 05 Nov 2026 13:56:55 GMT

Thank you. I believe both are in contract and would result in early temination. I'll relay the terminate the new house early and house move the other option to my dad.

Re: Move static IP

Dan_the_Van — Thu, 05 Nov 2026 14:00:24 GMT

@mnotgninnep

Do you have a landline service from plusnet?

If you do you will need to make alternative arrangement as plusnet no longer offer a PSTN or offer a Digital Phone/VoIP service.

Re: Move static IP

mnotgninnep — Thu, 05 Nov 2026 14:01:12 GMT

No. That's long gone thankfully.