topic Re: Cashback in My Account/Billing

Cashback

ntruby3 — Mon, 02 Nov 2026 22:31:56 GMT

Hi, I signed up to 900Mbps FTTP, choosing Plusnet in part because of the £150 cashback offer, as featured on Money Saving Expert.
I've heard nothing further on the cashback although it's now over a month since I was connected.

Please could someone tell me what I need to do to initiate the cashback?

Thanks

Neil

Re: Cashback

Ali_A — Tue, 03 Nov 2026 12:43:12 GMT

Hi @ntruby3

I see we sent an email to you on the 9th October allowing you to claim your reward card.
This may have slipped into your spam/junk folder.

Not to worry, I'll send you a private message with some details, could you take a look at your community inbox and get back to me when you get a chance?

Thanks

Ali

Re: Cashback

ntruby3 — Tue, 03 Nov 2026 14:53:25 GMT

Thank you, I received the private message and have completed the form.

Re: Cashback

Ali_A — Tue, 03 Nov 2026 15:21:34 GMT

Thant's great, Thank you for keeping us updated @ntruby3

It will be sent out through the post to your home address within the next 30 days.

Ali