topic Re: Payment increase in My Account/Billing

Payment increase

nat23210 — Fri, 18 Sep 2026 09:26:15 GMT

Why has my bill gone up by £7 to £42.96 when it’s not suppose to go up till April and then it should only be £37.99?

Re: Payment increase

jab1 — Fri, 18 Sep 2026 09:46:16 GMT

@nat23210 Check the details on page two. When did you take out your contract, and for how long?

Re: Payment increase

nat23210 — Fri, 18 Sep 2026 10:09:14 GMT

Taken out march 2025 for 24 months, original contract was £32.99 and went up 31st march 2026 to £35.99. It says on 31st march each year the price will increase by £3. So the price shouldn’t increase till next year and then it will be £38.99. So why has the price gone up now and to £42.96?

Re: Payment increase

jab1 — Fri, 18 Sep 2026 10:11:44 GMT

I don't know why it has gone up, but as I said, check the breakdown of charges on page two of the invoice - or query with Plusnet.

Re: Payment increase

MisterW — Fri, 18 Sep 2026 16:39:24 GMT

@nat23210 are you sure it wasn't an 18 month contract ?

Check your confirmation email and/or login to the member Centre and check

18 months would fit for out-of- contract rates being applied around now

Re: Payment increase

nat23210 — Sat, 19 Sep 2026 08:37:08 GMT

Hello I have checked and I have 7 months left of contract

Re: Payment increase

jab1 — Sat, 19 Sep 2026 08:39:16 GMT

So, @nat23210 - have you checked page 2 of the invoice to see what the extra is for?

Re: Payment increase

RadioFox — Sat, 19 Sep 2026 12:39:12 GMT

@nat23210 Have you checked the breakdown of charges on your bill as @jab1 suggested?

It's actually £6.97 increase, so maybe for something else? Do you still have a landline with Plusnet? Could it be for phone calls?

Have you had a new router sent to you recently? Perhaps P&P charge?