topic Support number unknown? in My Account/Billing

Support number unknown?

softhedgehog — Tue, 15 Sep 2026 16:25:11 GMT

I am attempting to ring customer support. The number listed is 0330 1239 123 but as soon as I type the 9, I get a "number not recognised" message.

What gives?

Re: Support number unknown?

ExForce9 — Tue, 15 Sep 2026 16:34:58 GMT

That sounds like an issue either with your handset or your phone carrier.

What phone handset are you using ?

Which phone service provider are you using ?

FWIW, I just tried dialling that number from my VoIP landline and immediately got the "Welcome to Plusnet" greeting.

Re: Support number unknown?

198kHz — Tue, 15 Sep 2026 16:40:17 GMT

Is it from any phone instrument or mobile, or just one.
If it's the latter – just a shot in the dark – possibly a sticky "3" button, which can't cope with two successive presses.
Try leaving a second or two between presses.

Re: Support number unknown?

softhedgehog — Wed, 30 Sep 2026 15:12:03 GMT

The issue was that my line had been cut!! A warning to anyone else who is switching to fibre that OpenReach might cut yor line before the fibre is installed!! In my case the engineer needed a hoist to attach to the pole and could not find one available. Had to wait a week before someone came back and discovered the same problem 🙂 Finally found a hoist and fized it.