topic Re: £165 Reward Email? in My Account/Billing

£165 Reward Email?

RyanLinnett1996 — Thu, 10 Sep 2026 18:56:37 GMT

Good Evening, just wondering if there’s any messages or correspondence about the reward card? I signed up for £165 one and haven’t had any message or anything to even confirm I’d be getting one? When can I expect the email? Thank you 💕

Re: £165 Reward Email?

Rach_H — Fri, 11 Sep 2026 08:34:49 GMT

Hi @RyanLinnett1996,

Welcome to the Community!

It looks like your £145 Reward Card has now been claimed.

Rach

Re: £165 Reward Email?

RyanLinnett1996 — Sat, 19 Sep 2026 07:23:52 GMT

So just had a look, it is for £145 but when I signed up it did say £160. I took out the 900mbps plan that came with a reward of £160. I’ve got the screenshot to show this as well from before I signed up. Not overly bothered but just confused why it’s less than stated. Not sure how to attach a image

Re: £165 Reward Email?

Alex_H — Sun, 20 Sep 2026 09:09:57 GMT

@RyanLinnett1996 You should be able to include a photo using the insert photo button above the text box when typing a message. How was it you signed up to the broadband package?

Alex