topic Direct debit failed, will it be retried? in My Account/Billing

Direct debit failed, will it be retried?

tf12 — Wed, 02 Sep 2026 11:19:49 GMT

Hi - my direct debit payment just failed due to insufficient funds in the account. There's now enough in there, will Plusnet automatically retry the direct debit or do I need to make a manual payment?

Thanks!

Re: Direct debit failed, will it be retried?

Rach_H — Thu, 03 Sep 2026 15:33:21 GMT

Hi @tf12,

Thanks for coming to the Community!

If your Direct Debit has failed then you will need to make a manual payment as we will not try and take this payment again.

Rach