topic Missing Reward Card Claim Email - Service Activated Aug 13 in My Account/Billing

Missing Reward Card Claim Email - Service Activated Aug 13

ColWal — Mon, 31 Aug 2026 07:29:21 GMT

I have not received any correspondence regarding the reward card linked to my service agreement. Can you advise timeline or re-send the activation email that I might have missed. Thanks.

Re: Missing Reward Card Claim Email - Service Activated Aug 13

MisterW — Mon, 31 Aug 2026 07:47:05 GMT

@ColWal the reward card FAQ detailing procedure and timelines is here https://www.plus.net/help/my-account/reward-cards-and-cashback/

The initial email should arrive within 10 days of the service going live

Re: Missing Reward Card Claim Email - Service Activated Aug 13

Rach_H — Mon, 31 Aug 2026 10:22:55 GMT

Hi @ColWal,

Thanks for coming to the Community!

You email was sent out a few days ago but as you missed this I've claimed this reward on your behalf, and this will be sent out to you through the post within the next 30 days.

Rach