Plusnet Bill Overcharge

Minipep — Mon, 24 Aug 2026 20:06:52 GMT

New contract started in June, contract for £29.50 per month, but for the last 2 months I have been charged £56.38. I had thought that the initial high charge was due to changing of contracts so disregarded it, but I've been charged the same again.

Re: Plusnet Bill Overcharge

Baldrick1 — Mon, 24 Aug 2026 20:51:05 GMT

Moderator's note:
Thread moved from broadband to My Account/Billing

Re: Plusnet Bill Overcharge

jab1 — Mon, 24 Aug 2026 20:14:06 GMT

@Minipep Call Customer Support tomorrow. Effective staff response on here is non-existent.

Re: Plusnet Bill Overcharge

Townman — Tue, 25 Aug 2026 13:49:37 GMT

@Minipep

Is the new contract for the SAME service or for a switch to FTTP? If a new FTTP service, has it been installed yet? The new contract price will not be levied until the new service is provisioned.

This is a frequent misunderstanding, the contract (and its price) is not a subscription for generic service provision from the point of agreement, it is for a specific service product from the date that service is commissioned. You would not be the first to have signed a new contract for FTTP only to find that BT Openreach have issues installing the service. The existing service product then goes into out of contract billing ... at a much higher rate.

If you had a confirmed activation date which has been missed, then you should get automatic compensation for a delayed installation, which will more than cover the higher charges. If you did not have a confirmed date (just a planning date) the automatic compensation scheme will not apply. There will need to be a discussion with the business to seek a good will adjustment of fees.

If there is no change of product ... then something has gone wrong ... as per @jab1 's advice, call support.

You might also find helpful information in your ticket history - see the link below.

topic Re: Plusnet Bill Overcharge in My Account/Billing

Plusnet Bill Overcharge

Re: Plusnet Bill Overcharge

Re: Plusnet Bill Overcharge

Re: Plusnet Bill Overcharge