topic Re: Switct to ee in My Account/Billing

Switct to ee

webcord — Fri, 21 Aug 2026 20:23:21 GMT

Hi I am quite deaf and cannot do this by fone but am happy to deal with you via email or text,sorry.
My name is Stephen <removed> and my user name is <removed>.
Currently have my broadband and landline with Plusnet,along with 2 sim only deals with ee.
Yesterday I decided to transfer bb and landline to ee for the digital switch.
I completed the online forms,chose packages and extras etc and was told how much my monthly charges would be and how much I need to pay upfront for the extras.

Since then I have had no communication from anyone, I expected at least a confirmation email but nothing.
I now dont know if my request went through,what I need to do and am reluctant to apply again until I know whats happening.
I would call if I could and appologise if this makes it difficult.
If you can, please will you check this for me and let me know a- if it was recieved and b- what if anything I need to do to resolve this.
Thanks
Steve.
Email: steve@<removed>.co.uk
Or Whatsap
Or Text
Please

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Switct to ee

Penny — Fri, 21 Aug 2026 20:18:13 GMT

Hi Steve,

Welcome to the forums

You need to remove your personal e-mail address from the post above (you are within the 15-minute edit window).

If you don't see this reply in time, a moderator (eg @Baldrick1 ) is likely to remove the address but transfer it to a private area that staff can see.

It isn't recommended to put personal details in posts here (for security reasons).

Re: Switct to ee

webcord — Fri, 21 Aug 2026 22:21:53 GMT

Sorry, realised too late, getting frustrated with the difficulty of contacting pn to something THEY told me I had to do!
Considering looking at other options despite being with pn since they were f9 in Sheffield.

Re: Switct to ee

Baldrick1 — Sat, 22 Aug 2026 06:44:11 GMT

Moderator's note:
Thread moved from Everything Else to My Account/Billing

Re: Switct to ee

mystreet1 — Sat, 22 Aug 2026 08:27:56 GMT

@webcord, call PN using this service

https://www.relayuk.bt.com/