topic Router return in My Account/Billing

Router return

GaryKK — Mon, 17 Aug 2026 15:34:01 GMT

Hello,

My contract with Plusnet was just terminated and I'm supposed to return the router. I did it yesterday but today I find that I have returned the wrong router (that was not from Plusnet). I checked with the post office and they said the device is already on the way. Is there anyway I can get back the wrong router and send the correct one?

Re: Router return

markhawkin — Tue, 18 Aug 2026 06:03:27 GMT

Does it matter much?

Do you want the router you posted?

If it's an old ISP router it won't have much value.

As long as you have the one that works with your new service I guess that will be OK.

Re: Router return

GaryKK — Tue, 18 Aug 2026 06:50:40 GMT

Thanks for your reply. What can I do if I want to have it back? It's a router I borrowed from someone, and it looks very much like the one from Plusnet so that's why I made the mistake.