topic Re: Early exit fees in My Account/Billing

Early exit fees

southken — Wed, 12 Aug 2026 17:49:41 GMT

What would be the charge for ending an 18 month contract 8 months early? Monthly charge is £26.99. Thanks.

Re: Early exit fees

jab1 — Wed, 12 Aug 2026 17:59:08 GMT

@southken Very roughly about 8x monthly fee -8%, but to get an accurate figure you need to call Customer Options on 0800 013 2632.

Re: Early exit fees

southken — Wed, 12 Aug 2026 18:10:37 GMT

Thanks. I did call them and was told £54 just wanted to double check.

Re: Early exit fees

jab1 — Wed, 12 Aug 2026 18:12:55 GMT

what they tell you is the official figure.

Re: Early exit fees

bmc — Wed, 12 Aug 2026 20:23:11 GMT

@southken

Have a look at

https://www.plus.net/help/my-account/early-termination-charges/

Brian

Re: Early exit fees

Baldrick1 — Thu, 13 Aug 2026 07:12:00 GMT

@jab1 wrote:

@southken Very roughly about 8x monthly fee -8%,

I suspect that this does not work on a service that uses tha PSTN, that is, if there's a current PSTN phone service. The key paragraph from https://www.plus.net/help/my-account/early-termination-charges/ is: We then reduce the charge to take account of any costs we save because of you leaving early, such as wholesale costs.

Currently these are twice as high as they were when the contract was taken out, see: https://www.openreach.com/news/openreach-announces-price-changes-to-encourage-digital-adoption-of-newer-more-reliable-and-better-value-technology/. Hence the low quoted price of early termination.

It's always best to ring in and ask.

Re: Early exit fees

jab1 — Thu, 13 Aug 2026 07:17:38 GMT

Which is why I advised calling COTS in my original reply.

Re: Early exit fees

Baldrick1 — Thu, 13 Aug 2026 08:18:16 GMT

@jab1

Very true. I'm just pointing out that there's quite a difference between your ball park (monthly cost x months to end date) -8% calculation, which might be used, of £198 and the quoted £54.

I suspect that @southken had posted to get confirmation, as the quoted cancellation figure was lower than anticipated.

Re: Early exit fees

southken — Thu, 13 Aug 2026 10:21:28 GMT

Thanks everyone. I called them to confirm and they said that £54 is correct.