topic Re: Can't Access Purecard to Register in My Account/Billing

Can't Access Purecard to Register

Abbot1 — Tue, 17 Mar 2026 15:41:34 GMT

I've tried to access www.plusnet.purecard.com/register to register my prepaid card but the website isn't available, I just get an error message showing

Server Error in '/' Application

Means I can't register, so the card is no use!

Re: Can't Access Purecard to Register

MisterW — Tue, 17 Mar 2026 17:39:41 GMT

I've escalated this to get someone to contact Purecard and fix their website

Re: Can't Access Purecard to Register

Ianrichards — Tue, 17 Mar 2026 19:33:57 GMT

I have the same problem think it’s a scam just to get you to sign up thinking you get a reward

to be honest I would have got my broadband somewhere else if I would have known

Re: Can't Access Purecard to Register

jab1 — Tue, 17 Mar 2026 19:45:48 GMT

It isn't a scam as such, @Ianrichards , it is just made as difficult as possible - maybe.

Re: Can't Access Purecard to Register

MisterW — Tue, 17 Mar 2026 19:47:36 GMT

It isn't a scam, it's just a temporary fault on the Pure card website

Re: Can't Access Purecard to Register

MisterW — Wed, 18 Mar 2026 09:21:05 GMT

@Abbot1

@Ianrichards

the Purecard website is back up now

Re: Can't Access Purecard to Register

keithshafto — Mon, 10 Aug 2026 02:30:41 GMT

Here's a thing, it's always up just returning a fake message "Access is temporarily restricted."

It displays an American support phone number and tells me there is a robot on the same network, this being 31.185.238.201 which is in fact not my IP (192.168.1.232.) but a Plusnet IP. (Source Whois.)

Have a look at the coding. I believe this is a scam to get rid of you as the email conversations I have been having with 'Customer service' must be with 5 year olds as they are so daft!

I guess I am going to give up and realise I have been had!

Moderator's note by Mike (Mav): Personal information in attachment removed from a public forum (to an area that staff can see).

Re: Can't Access Purecard to Register

pvmb — Sat, 08 Aug 2026 14:38:41 GMT

@Abbot1 wrote:

I've tried to access www.plusnet.purecard.com/register to register my prepaid card but the website isn't available, I just get an error message showing

Server Error in '/' Application

Means I can't register, so the card is no use!

Now this is interesting!

Access is temporarily restricted

Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:
- Please check your network and try accessing the site in 24 hours. If the message persists, please call 972-348-0885 for support.
- You are browsing and clicking at a speed much faster than expected of a human being.
- Something is preventing JavaScript from working on your computer.
- There is a robot on the same network (IP <My IP>) as you.

Need help? Submit feedback.

ID: 04af259c-babe-1766-9e92-7ee4ca8b49d2

Never seen anything like that before. 😎

Re: Can't Access Purecard to Register

cpc6128 — Sat, 08 Aug 2026 14:43:46 GMT

I have no problem with that url with edge or firefox (Win11 laptop).

I see a spinner/checker then it goes through to the registration page.

So maybe just some ips are causing it to happen?

Re: Can't Access Purecard to Register

pvmb — Sat, 08 Aug 2026 14:51:14 GMT

@keithshafto wrote:

Here's a thing, it's always up just returning a fake message "Access is temporarily restricted."

It displays an American support phone number and tells me there is a robot on the same network, this being 31.185.238.201 which is in fact not my IP (192.168.1.232.) but a Plusnet IP. (Source Whois.)

That is your (external) IP address! "192.168.1.232" is simply the IP of whatever device you are using on your internal network - inside your home. It's from the Private Network specific IP range - allocated via DHCP by your Plusnet router 192.168.1.***

As to whatever else is going on here, I've no idea. 😊

I'll try via my phone...

...No probs! On my smartphone, using Opera browser. Maybe dislikes my PC's out of date MS Edge?

Re: Can't Access Purecard to Register

keithshafto — Sat, 08 Aug 2026 17:58:18 GMT

Sorry, understand the IP thing, wasn't concentrating!

As for the 'Access denyed' I posted a jpeg showing the code. It's delberate.

It's telling me that I am: "Browsing and clicking at a speed much faster than expected of a human being." Which is pretty amazing as I haven't even clicked!

I get this whatever is in the URL. Just tried purecard.com on my Android using Samsung Iinternet browser and got the same message.

Probably will write to the new CEO as she needs to know what's going on in her business.

Re: Can't Access Purecard to Register

cpc6128 — Sun, 09 Aug 2026 06:56:54 GMT

@keithshafto Do you have any browser extensions running? Ad blockers? Anything like a pihole blocking sites?

javascript blocking? If you do try temporarily turning them off and see if that makes a difference.

Another potential thing to do, and not sure if it still works, is to turn the router off for 30 seconds and back on again to see if it picks up another IP from Plusnet.

Personally I don't think it's deliberate to prevent people getting the money. I think the purecard website detected an error it doesn't know how to handle and that was the default message.

Re: Can't Access Purecard to Register

keithshafto — Sun, 09 Aug 2026 09:43:14 GMT

Hi Grafter,

No don't have any browser extentions running, I've turned off all trackers, no pi holes loaded and javascript is running as I need it on for my own site.

Done the turn it off and on again thing but no joy. Tried it on a mates iPhone and got the same screen. So it doesn't work on iPhone, doesn't work on Firefox (mac) doesn't work on Safari (mac), doesnt work on Chrome, doesn't work on Samsung internet (Android) and doesn't work on Explorer (PC). If you check out the code on the .jpg I uploaded on the original thread looks like it's designed not to work!

Thanks for your help.

Keith.

Re: Can't Access Purecard to Register

pvmb — Sun, 09 Aug 2026 10:06:49 GMT

@keithshafto

...But does work with Opera on my Android phone. But not with my out of date Edge browser on my Win 8.1 PC.

Could it be an OS, or browser version, causing issues for you?

Re: Can't Access Purecard to Register

cpc6128 — Sun, 09 Aug 2026 10:26:45 GMT

Ok. I hoped one of those would work for you.

From what I can tell Purecard uses 'DataDome - Bot Management & Agent Trust Platform' prior to their sign in page and it is DataDome which is presenting that message to you (I can see it's name in the title in the screenshot) and it is the one thinking there is a bot or similar and then it's not proceeding to Purecard website itself. (Other websites use Cloudflare)

For me it ends up at: https://plusnet.purecard.com/activate/ActivateStep1

but I'm not sure you can use that directly or if trying to get to that also comes up with the same error.

The message feels like something for the developers of Datadome rather than us end users. The large number at the bottom is a 'Globally Unique ID' (aka GUID) probably generated for their web developers to use to work out where it isn't working.

Unfortunately it'll probably be something that Purecard and DataDome need to work on if you can't find a way past it with other computers/webbrowsers.

One thing I've seen mentioned is to not access the website for a few hours and then go back to it but if you've left it overnight and tried again then I'd expect that to be the same.

Re: Can't Access Purecard to Register

RealAleMadrid — Sun, 09 Aug 2026 14:26:29 GMT

@keithshafto Works for me on a Plusnet connection with Windows 11 and Edge browser so it isn't designed not to work. Can't really offer any assistance but it could be some odd characteristic of your connection or environment that is causing the problem. Are the tests you are doing using phones using your Plusnet Wi-Fi or mobile data?

Re: Can't Access Purecard to Register

keithshafto — Mon, 10 Aug 2026 07:38:19 GMT

Hi All,

Thanks everybody for your advice.

I'd just like to let you all know I have cracked it. This may be handy for anyone else experiencing the same problem.

It seems that page is displayed when you connect to the web using your router, even my neigbours!

So I turned off the wifi on my phone and turned on 5G Mobile data and bingo, straight in.

I'm off to spend the lot before it changes it's mind.

Thanks again for your help,

Kind regards,

Keith.

Re: Can't Access Purecard to Register

pvmb — Mon, 10 Aug 2026 08:17:49 GMT

@keithshafto

"It seems that page is displayed when you connect to the web using your router, even my neigbours!

So I turned off the wifi on my phone and turned on 5G Mobile data and bingo, straight in."

That's weird...

The trouble with that is, when I loaded the page without trouble on my mobile phone, I wasn't using phone network data. When at home my phone's data connection is turned off and everything (including phone calls) goes by Wi-Fi through the Plusnet router. Using phone network data would, of course, have changed the IP address you were using to access the site.

I just checked out another (ongoing) issue with my PC that might have been the cause - it's clock is significantly wrong. But after manually correcting the clock I still can't access the page on my PC.

In my case my money is still on the out of date PC browser. I do, now and then, get ticked off by various sites over this.