topic ORDI address update in My Account/Billing

ORDI address update

TerryM — Wed, 05 Aug 2026 21:11:22 GMT

Hi,
My broadband and phone line appears to be linked to another address. Openreach have said I need to raise ORDI so that records can be corrected.

My address does now appear in the Royal Mail database although it did not when the broadband was installed but probably caused the issue.

Can someone please advise how this can be resolved.

Many thanks

Re: ORDI address update

Townman — Thu, 06 Aug 2026 00:45:57 GMT

Did @Gandalf not fix this for you two years ago?

Quite unlike the Grey Wizard's runes not to work ...

Re: ORDI address update

TerryM — Thu, 06 Aug 2026 08:17:55 GMT

Hi Townman, unfortunately not, due to Royal Mail not having the address on their database, Openreach would not update the records without this.
I have now managed to get the address added to the Royal Mail system, so hopefully we can get it corrected

Re: ORDI address update

Gandalf — Thu, 06 Aug 2026 09:49:44 GMT

Hey,

I've raised the ORDI Address Correction request now, it should be sorted within 5 working days.