topic Re: No £145 Reward card in My Account/Billing

No £145 Reward card

dominicfu — Mon, 27 Jul 2026 22:11:39 GMT

I'm a new Plusnet user starting on 14 July 2026, but until now, I haven't received an email about my £145 Reward card.

Re: No £145 Reward card

GT1 — Tue, 28 Jul 2026 07:18:27 GMT

No £90 reward card for me either

Re: No £145 Reward card

Leanne_T — Tue, 28 Jul 2026 14:01:55 GMT

Hi @dominicfu @GT1

Thank you both for coming to the community.

How did you sign up for broadband? Was the reward card showing on the confirmation order?

If so, have you both checked your junk/spam folders for an email to claim the reward card?

Thanks.

Leanne.

Re: No £145 Reward card

dominicfu — Tue, 28 Jul 2026 22:32:21 GMT

Hi, I checked the inbox and spam box, but I also cannot find the reward email.
I went through Uswitch to join Plusnet and get a reward.

Re: No £145 Reward card

Leanne_T — Wed, 29 Jul 2026 08:44:57 GMT

Hi @dominicfu

Thanks for coming back to us.

I've sent you over a private message so we can take some extra details.

Leanne.

Re: No £145 Reward card

GT1 — Wed, 29 Jul 2026 09:20:59 GMT

My husband and I have checked the in boxes and we have not received an e-mail regarding the £90.

Re: No £145 Reward card

pablo42 — Wed, 29 Jul 2026 10:11:47 GMT

I'm in the same situation, service started on 17th July but have not heard anything about my reward card

Re: No £145 Reward card

fashberry244 — Wed, 29 Jul 2026 14:45:51 GMT

Same situation here too; I went live on the 15th July. Should be £95.00 in my case - nothing yet.

Re: No £145 Reward card

Leanne_T — Wed, 29 Jul 2026 15:03:53 GMT

Hi @GT1

Thanks for checking.

I've raised this with the relevant team to be looked into for you. Once I hear back I will let you know.

Leanne.

Re: No £145 Reward card

Leanne_T — Wed, 29 Jul 2026 15:04:22 GMT

Hi @pablo42

I have replied to your private message.

Thanks

Leanne.

Re: No £145 Reward card

Leanne_T — Wed, 29 Jul 2026 15:27:17 GMT

Hi @fashberry244

Thanks for coming here.

Could you check your junk/spam folder, is the email there?

If not, how did you order broadband was this through a third party?

Leanne.

Re: No £145 Reward card

Leanne_T — Thu, 30 Jul 2026 13:57:26 GMT

Hi @dominicfu @GT1 @fashberry244

I can see the emails have now processed to claim the reward card. Please check your email inbox and spam/junk folder for the email to claim your reward.

Leanne.

Re: No £145 Reward card

fashberry244 — Thu, 30 Jul 2026 14:36:19 GMT

Thank you. I can’t see it yet, and have checked all folders. I’ll update as perhaps it will be tomorrow! Thank you!

Re: No £145 Reward card

Leanne_T — Thu, 30 Jul 2026 14:39:53 GMT

Let us know how you get on @fashberry244

Leanne.

Re: No £145 Reward card

Sean1888 — Thu, 30 Jul 2026 20:21:35 GMT

Hi Leanne, would you be able to help me source my reward card also?

Thanks

Re: No £145 Reward card

fashberry244 — Fri, 31 Jul 2026 07:09:52 GMT

Email came through at 01:14. And now claimed! Thank you!

Re: No £145 Reward card

Leanne_T — Fri, 31 Jul 2026 10:38:25 GMT

Hi @Sean1888

Thanks for coming to the community

When did you sign up for broadband? Did you order through a third party?

Have you also checked your junk/spam folder for any emails?

Full details can be found in our Plusnet Reward Card - Frequently Asked Questions page.

Leanne.

Re: No £145 Reward card

Leanne_T — Fri, 31 Jul 2026 10:38:51 GMT

Great news @fashberry244

Thanks for letting me know.

Leanne.