topic Re: Cancellation fee in My Account/Billing

Cancellation fee

liamandpoppy — Mon, 27 Jul 2026 11:13:09 GMT

Hi there. I'm trying to figure out my cancellation fee however the information on the site doesn't actually tell me how to figure it out myself. Nor am I able to call Plusnet as I don't have a phone and the information doesn't seem to be anywhere on my account.

Any help with finding out the figure would be much appreciated 😃

Re: Cancellation fee

MisterW — Mon, 27 Jul 2026 11:21:20 GMT

@liamandpoppy you can get an estimate from sites such as https://switchity.co.uk/broadband-early-termination-fee-calculator/

However the only way to get an accurate figure is to call COTS (Customer options) on 0800 013 2632

Re: Cancellation fee

bmc — Mon, 27 Jul 2026 11:33:43 GMT

@liamandpoppy

Look again at the PN website. I can't remember where but there is a page on how to calculate ETC's. I think it's under LEGAL.

Brian

Re: Cancellation fee

Lawrencium103 — Mon, 27 Jul 2026 11:43:45 GMT

@liamandpoppy

The formula is here: https://www.plus.net/help/my-account/early-termination-charges

I use £13 as the wholesale cost but that figure's out of date and probably too low since the recent wholesale increases.

Re: Cancellation fee

Longliner — Mon, 27 Jul 2026 16:21:54 GMT

As a very rough guide add your payments for the months you have left and deduct £1 or so per month to cover the BB you won't be using.

Re: Cancellation fee

Baldrick1 — Mon, 27 Jul 2026 20:15:02 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing