topic Re: Unable to contact Plusnet re upgrading broadband contract - Help in My Account/Billing

Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Tue, 07 Jul 2026 18:41:05 GMT

Not sure if i'm posting this in the right place so please feel free to move.

My broadband contract with Plusnet has come to an end and I have been searching for the best deals online, and I can get a better deal with Plusnet as a new customer. However trying to contact Plusnet online has become a nightmare, their contact page doesn't seem to be working and I am non-verbal so unable to contact them by telephone.

Can anyone help or offer advice please?

Re: Unable to contact Plusnet re upgrading broadband contract - Help

PhilipHeyes — Tue, 07 Jul 2026 18:44:53 GMT

Pick up the phone and dial : 0330 123 9123

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Tue, 07 Jul 2026 18:47:22 GMT

I would if i could but i am non-verbal as in I have no speech so unable to communicate over the telephone as I stated in my original post.

Thanks for your helpful comment!

Re: Unable to contact Plusnet re upgrading broadband contract - Help

jab1 — Tue, 07 Jul 2026 18:51:46 GMT

@Kerrylou Are Plusnet aware of your problem?

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Tue, 07 Jul 2026 18:56:29 GMT

No because I cannot contact them. I have even tried contacting them through Facebook but get an automated message and nothing else. Highly frustrating as I have always been very happy with Plusnet's service, but really considering leaving them because of this - it shouldn't be this difficult. Sorry for my rant.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

mystreet1 — Tue, 07 Jul 2026 18:57:01 GMT

@Kerrylou,

Use this service

https://www.relayuk.bt.com/

Re: Unable to contact Plusnet re upgrading broadband contract - Help

jab1 — Tue, 07 Jul 2026 18:59:39 GMT

Thanks, @mystreet1 - just looking for that, or a similar link.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Tue, 07 Jul 2026 19:11:18 GMT

Thank you so much I will give that a go tomorrow.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

jab1 — Tue, 07 Jul 2026 19:13:45 GMT

@Kerrylou , when you do get in touch with PN, make them aware of your communication problem, and ask them to add you to the register.

See this page for more details: https://www.plus.net/help/legal/here-for-you/#options

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Tue, 07 Jul 2026 19:18:27 GMT

That links comes up with "Unfortunately we’ve hit a problem"

Re: Unable to contact Plusnet re upgrading broadband contract - Help

jab1 — Tue, 07 Jul 2026 19:25:19 GMT

Sorry, @Kerrylou , I don't know why, as it works for me? 😕

Re: Unable to contact Plusnet re upgrading broadband contract - Help

RadioFox — Wed, 08 Jul 2026 00:01:01 GMT

@jab1

Same for me...

Sorry about this. Looks like something's stopped working.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

RadioFox — Wed, 08 Jul 2026 00:07:36 GMT

Looks like a problem with Edge. Working OK with Firefox & Chrome.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Mav — Wed, 08 Jul 2026 00:20:45 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

RadioFox — Wed, 08 Jul 2026 09:55:03 GMT

@RadioFox wrote:

Looks like a problem with Edge. Working OK with Firefox & Chrome.

Now working OK with Edge again.

Re: Unable to contact Plusnet re upgrading broadband contract - Help

Kerrylou — Thu, 09 Jul 2026 11:25:29 GMT

Still not working for me with Edge, is there something I need to do?

Re: Unable to contact Plusnet re upgrading broadband contract - Help

jab1 — Thu, 09 Jul 2026 11:29:26 GMT

@Kerrylou Use the link provided in post #6 by @mystreet1 .

Re: Unable to contact Plusnet re upgrading broadband contract - Help

RadioFox — Thu, 09 Jul 2026 11:38:02 GMT

@Kerrylou wrote:

Still not working for me with Edge, is there something I need to do?

That's odd. It didn't work for me initially on Edge, but it's OK for me now.

If you don't have them already installed, try installing Firefox & Chrome. I always like to have more than 1 browser installed for problems like this.