https://community.plus.net/t5/My-Account-Billing/HOW-TO-CANCEL/m-p/2050409#M76968 <P><FONT color="#464649"><FONT face="Inter Variable, Helvetica, sans-serif"><FONT size="3">I think I've been with Plusnet for around 20 years, mostly because it's been a issue-free experience.<BR />Well, I need to leave now - because I've emigrated!<BR />Just in case anything went wrong with my journey I wanted to wait until I was actually out of the country before ending my broadband.<BR />But now they are not making it easy,<BR />For an internet-oriented company they seem to insist that cancellations be by phone.<BR />I can't even make calls in the country I'm in yet, let alone an international call.<BR />Neither can I "report a problem" because the ONLY way they offer is text message.<BR />They REALLY don't want to be contacted, do they?</FONT></FONT></FONT></P><P><FONT color="#464649"><FONT face="Inter Variable, Helvetica, sans-serif"><FONT size="3">So the only option is to send a letter..?<BR />I think the problem is more easily solved just by cancelling my direct debit, then they can be the ones who make the effort to contact me.<BR /></FONT></FONT></FONT></P> Sun, 28 Jun 2026 15:03:41 GMT lensessions 2026-06-28T15:03:41Z https://community.plus.net/t5/My-Account-Billing/HOW-TO-CANCEL/m-p/2050409#M76968 <P><FONT color="#464649"><FONT face="Inter Variable, Helvetica, sans-serif"><FONT size="3">I think I've been with Plusnet for around 20 years, mostly because it's been a issue-free experience.<BR />Well, I need to leave now - because I've emigrated!<BR />Just in case anything went wrong with my journey I wanted to wait until I was actually out of the country before ending my broadband.<BR />But now they are not making it easy,<BR />For an internet-oriented company they seem to insist that cancellations be by phone.<BR />I can't even make calls in the country I'm in yet, let alone an international call.<BR />Neither can I "report a problem" because the ONLY way they offer is text message.<BR />They REALLY don't want to be contacted, do they?</FONT></FONT></FONT></P><P><FONT color="#464649"><FONT face="Inter Variable, Helvetica, sans-serif"><FONT size="3">So the only option is to send a letter..?<BR />I think the problem is more easily solved just by cancelling my direct debit, then they can be the ones who make the effort to contact me.<BR /></FONT></FONT></FONT></P> Sun, 28 Jun 2026 15:03:41 GMT https://community.plus.net/t5/My-Account-Billing/HOW-TO-CANCEL/m-p/2050409#M76968 lensessions 2026-06-28T15:03:41Z https://community.plus.net/t5/My-Account-Billing/HOW-TO-CANCEL/m-p/2050411#M76969 <P>If you are unable to call, then yes, a letter is the only option,&nbsp;<a href="https://community.plus.net/t5/user/viewprofilepage/user-id/149660">@lensessions</a>&nbsp;. Cancelling the DD will have legal consequences, as you have not informed Plusnet you wish to cancel, so as far as they are concerned, you are still a customer.</P> Sun, 28 Jun 2026 15:08:41 GMT https://community.plus.net/t5/My-Account-Billing/HOW-TO-CANCEL/m-p/2050411#M76969 jab1 2026-06-28T15:08:41Z