topic Re: Digital switchover options in My Account/Billing

Digital switchover options

pmg102 — Fri, 19 Jun 2026 08:43:52 GMT

I am 12 months into a 24 month contract with Plusnet. They emailed me telling me that I need to change my package due to digital switchover which is fine.

However the only options they're offering are to start a NEW 24 month contract. I said what if we don't do that what will happen in December and they said I'd roll onto a new 24 month EE contract. This seems wrong. Surely if they cancel the contract in Dec I'd be free to leave, or make any other choice?

Re: Digital switchover options

Baldrick1 — Fri, 19 Jun 2026 08:57:09 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Digital switchover options

Baldrick1 — Fri, 19 Jun 2026 09:02:33 GMT

@pmg102 Welcome to the Plusnet Community Fora.

Am I correct in assuming that you also have a landline phone with Plusnet?

If so, this information is incorrect. If you do nothing you will be automatically switched to EE’s broadband and digital voice service for the remainder of your current contract at the same price as you are now paying.

Re: Digital switchover options

pmg102 — Fri, 19 Jun 2026 09:06:40 GMT

Yes currently phone and broadband but like many I don't use the phone so don't mind swapping to full fibre.

I just don't want to be forced into starting a new 24 month contract.

So what you're saying is there IS a way for my contract to end in June 2027 as it currently will, and that is to do nothing.

But if I do want to ditch the phone now, I'd have to start a new contract.

Re: Digital switchover options

Baldrick1 — Fri, 19 Jun 2026 09:43:41 GMT

@pmg102

That’s correct. If you let Plusnet move you to EE then your current contract continues, there’s simply a different name on the top of the bill. Come next June you are free to give up the phone and move back to Plusnet or elsewhere should you so wish.

If you wish to stay with Plusnet then your current contract is cancelled and to avoid cancellation charges you must start a new contract.

Re: Digital switchover options

bmc — Fri, 19 Jun 2026 10:11:53 GMT

@pmg102

If Full Fibre is available to you and you choose to upgrade you would be required to start a new contract, regardless of the phone situation.

You appear to have two choices. Upgrade with PN with a new contract or accept a move to EE until th end of your contract and then decide on you next move.

You could phone the PlusNet Customer Options Team on 0800 013 2632 and see what they can offer you in the way of contract length or price.

Brian

Re: Digital switchover options

njay — Fri, 19 Jun 2026 10:57:28 GMT

@bmc

What about scenario of doing nothing and accept auto migration but in a FTTP priority area?

Re: Digital switchover options

Baldrick1 — Fri, 19 Jun 2026 11:19:53 GMT

@njay

As part of the migration Full Fibre will be installed.

Re: Digital switchover options

bmc — Fri, 19 Jun 2026 11:30:48 GMT

Surely Full Fibre will only be installed if the OP is on a Fibre Priority Exchange.

Brian

Re: Digital switchover options

Baldrick1 — Fri, 19 Jun 2026 14:13:19 GMT

@bmc

The question is. “What happens if I am in a fibre priority area”?
Regardless, if full fibre is available I would not be surprised if upgrading was not suggested.

Re: Digital switchover options

RadioFox — Fri, 19 Jun 2026 15:04:41 GMT

@njay wrote:
@bmc

What about scenario of doing nothing and accept auto migration but in a FTTP priority area?

I asked this question when I got a phone call from the 01438989277 number. She said that as part of the migration I would have to have FTTP installed. What I didn't think to ask was whether that would invoke a new 24 month contract, or would it still last until the end of the current contract.

There's nothing in the email or website about customers in this position, as it says that no engineer visit will be required. Clearly, for customers like me who currently have FTTC, but are on a FTTP priority exchange, an engineers visit is obviously required.

Re: Digital switchover options

RadioFox — Sat, 20 Jun 2026 23:38:55 GMT

The Plusnet page about transferring to EE has been updated since I last looked. It has now added this about engineers visit...