topic Re: Making Contact in My Account/Billing

Making Contact

Roderunner — Mon, 15 Jun 2026 12:38:05 GMT

I wish I had never joined Plusnet, they can't be contacted by email. When they send me one, it's so small I cant read it in it's original form without increasing it.

When I last posted here, I did get notified but no link to it's location, so I never got to read it.

Re: Making Contact

jab1 — Mon, 15 Jun 2026 12:54:26 GMT

@Roderunner I'm guessing, as you have posted in quite a large font size, that you have visual problems?

Don't quite get your second sentence?

Re: Making Contact

dvorak — Mon, 15 Jun 2026 12:57:33 GMT

Moderators Note

This topic has been moved from General Chat to My Account / Billing

Re: Making Contact

Roderunner — Mon, 15 Jun 2026 13:04:06 GMT

So its been moved, was that to stop me finding it?

Email from Plusnet is too small for me to read.

I read somewhere I could use a Smart Phone but can't remember what it was.

Re: Making Contact

jab1 — Mon, 15 Jun 2026 13:07:45 GMT

No, it has been moved so it gets more visibility.

Do you have an actual problem at the moment?

Re: Making Contact

pvmb — Mon, 15 Jun 2026 13:26:07 GMT

@Roderunner wrote:

Email from Plusnet is too small for me to read.

I read somewhere I could use a Smart Phone but can't remember what it was.

Well, you've managed to make the print large in your OP! So perhaps you can do the same with emails? I don't know how you access your Plusnet emails, whether via a browser or via a client email program, but you should be able to enlarge the print either way. e.g. Browsers have a 'Zoom' function to enlarge text. Also, some fonts may be easier to read than others.

Are you registered with Plusnet as vulnerable? I don't know if Plusnet has the ability to send out large format emails for people with visual problems.

Re: Making Contact

jab1 — Mon, 15 Jun 2026 13:32:05 GMT

The zoom function should be available o client programs, it is on Thunderbird, anyway.