topic Not received email link for Reward Card in My Account/Billing

Not received email link for Reward Card

slipperydip — Thu, 11 Jun 2026 15:37:05 GMT

I signed up for the Plusnet 900 broadband service via ‘Compare the Market’ which redirected me to the Plusnet website offering a £165 Reward Card. The Plusnet broadband service was activated on the morning of Monday 1st June.

Having checked the FAQ’s, I should have received an email link to the £165 Reward Card within 10 days of broadband activation but I’ve received nothing in my inbox thus far, and that includes checking all spam folders.

Any assistance on this matter would be appreciated.

Regards.

Re: Not received email link for Reward Card

Rach_H — Thu, 11 Jun 2026 17:43:44 GMT

Hi @slipperydip,

Welcome to the Community!

I can see that the email was sent to you today, so I'm not sure why you're not able to see this. Could you check all your folders again, and let me know if you have any luck locating it?

Rach

Re: Not received email link for Reward Card

slipperydip — Thu, 11 Jun 2026 18:17:03 GMT

Hi Rach,

I have checked my inbox and all other folders including junk/spam and I can confirm that I’ve not received any email about the reward card.

Regards

Re: Not received email link for Reward Card

slipperydip — Fri, 12 Jun 2026 01:03:08 GMT

Hi Rach,

I’ve now received the email link.

Thank you for all your help.

Regards.

Re: Not received email link for Reward Card

MichaelD — Fri, 12 Jun 2026 08:49:24 GMT

Brilliant news @slipperydip, thanks for keeping us updated.

I'll let @Rach_H know it has come through.

Take care and have a great day.

Michael