topic Re: Static IP lost during house move in My Account/Billing

Static IP lost during house move

jimj316 — Wed, 10 Jun 2026 18:18:03 GMT

Hi there,

I've recently moved to a new address and I see that I seem to have lost my previous static IP address; I need a static IP for web hosting and unfortunately it's a pretty big dealbreaker if I can't use one. I've seen conflicting information about whether static IPs are still available, but it seems like some people have managed to get theirs back by posting here, so I figured I'd do that.

Re: Static IP lost during house move

jab1 — Wed, 10 Jun 2026 18:21:15 GMT

@jimj316 One of the Help Team should be able to sort this for you with little difficulty.

Re: Static IP lost during house move

bmc — Wed, 10 Jun 2026 20:38:26 GMT

@jimj316

Unless a member of staff picks this up soon I would phone PN Support.

The Static IP can be recovered but the sooner PN know about the problem the better.

Brian

Re: Static IP lost during house move

jab1 — Wed, 10 Jun 2026 20:40:44 GMT

And PN Support will say 'no can do'. This needs an experienced PN staffer to address.

Re: Static IP lost during house move

dvorak — Thu, 11 Jun 2026 07:28:16 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Static IP lost during house move

Gandalf — Thu, 11 Jun 2026 10:06:13 GMT

Hi @jimj316,

I've fixed this, if you can reboot your router you'll get your static IP back.

Re: Static IP lost during house move

jimj316 — Thu, 11 Jun 2026 18:58:48 GMT

Thanks Gandalf, I can confirm that after rebooting my router I now have my IP again!