topic Re: What happens if I don't renew my account in My Account/Billing

What happens if I don't renew my account

Brookebag — Tue, 26 May 2026 13:58:53 GMT

I am shortly up for broadband renewal but am considering alternates (satellite) as I can't get Full Fibre and Openreach have no plans at present to do or street (giving a lame excuse). Will I still remain connected and at what price/speeds?

Re: What happens if I don't renew my account

jab1 — Tue, 26 May 2026 14:03:06 GMT

You will still remain connected - but at the 'out-of-contract' price advised in your account. If you do go for the satellite option, be aware that you will need to cancel your PN account manually, as I doubt the supplier will be signed up to OTS.

Re: What happens if I don't renew my account

bmc — Tue, 26 May 2026 14:03:59 GMT

@Brookebag

Unless you give notification to PN to terminate your account you continue to receive internet but will be moved onto the out of contract price. You can see this on your Members page if you login.

Brian

Re: What happens if I don't renew my account

markhawkin — Tue, 26 May 2026 14:10:08 GMT

@Brookebag

With a copper delivered broadband service, the out of contract price might be considerably more than the in contract price (people have been surprised by that).

I assume you are somewhere fairly rural and there are no alternatives to Openreach copper other than Starkink or similar.

Re: What happens if I don't renew my account

IMM — Tue, 26 May 2026 14:23:26 GMT

If the OP has a phone service, could the " We're going to move you to EE" communication still be a consideration?

Re: What happens if I don't renew my account

Baldrick1 — Tue, 26 May 2026 14:33:18 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: What happens if I don't renew my account

Brookebag — Tue, 26 May 2026 14:46:45 GMT

Not rural at all. In a small town that has been largely upgraded to full fibre but not our street. There is overhead full fibre and Openreach actually dug up adjacent streets and laid ducting for full fibre. This was in early COVID times.. I immediately signed up expressing interest as soon as I saw what they were doing and I am sure it said they expected 3rd or 4th quarter of 2020 for our street. I think that the rollout probably went slower than expected due to COVID so eventually they just moved on. After a couple of years I wrote to my MP who contacted (actually an assistant did it) Openreach. They were happy to tell me how much they were spending on other people but due to no underground duct up our street it wasn't commercially viable. This wasn't the case apparently to the next street (same demographic) which is the lame excuse i mentioned. The openreach site still shows no plans for my address after 6 years.

p.s. I can't find the out-of -contract price anywhere on the membership details.

Re: What happens if I don't renew my account

RadioFox — Tue, 26 May 2026 14:54:29 GMT

@Brookebag What are Plusnet currently supplying? Is it FTTC? What kind of speed are you currently getting?

Re: What happens if I don't renew my account

Brookebag — Tue, 26 May 2026 14:59:12 GMT

Yes FTTC. about 36MB.

Re: What happens if I don't renew my account

jab1 — Tue, 26 May 2026 14:59:30 GMT

p.s. I can't find the out-of -contract price anywhere on the membership details.

Someone with a current contract should be able to point you in the right direction - as I'm no longer a PN customer, I can't as my Member Centre is a little different.

Re: What happens if I don't renew my account

RadioFox — Tue, 26 May 2026 15:17:24 GMT

@jab1 I'm currently FTTC too, but I can't see any out of contract prices on the Member's pages. I'm just told how much I'm currently paying & how long I have to go with my current contract. I'm not told what I would pay after that. I think you are only told the out of contract price when you receive the email from Plusnet close to when your contract is nearly up.

Re: What happens if I don't renew my account

pvmb — Tue, 26 May 2026 15:35:49 GMT

Plusnet price guides for residential products | Help| Plusnet

Oh, sorry! That's for Out of Contract Activation.

Best I can do, from my Bills (when I was last Out of Contract on FTTC), about double contract at £54.70 pm

Re: What happens if I don't renew my account

jab1 — Tue, 26 May 2026 15:23:33 GMT

OK, @RadioFox . It certainly was there (somewhere) when i was a subscriber, but that was 5 years ago, and I know things have been 'improved'😁 since then, so maybe it is no longer shown.

Re: What happens if I don't renew my account

Ian06 — Tue, 26 May 2026 16:02:50 GMT

@jab1 wrote:

It certainly was there (somewhere) when i was a subscriber, but that was 5 years ago, and I know things have been 'improved'😁 since then, so maybe it is no longer shown.

No - I am a current PN subscriber and I can't find an explicit out of contract price. However looking at my bills I see there is a "discount" that takes £7 off my prices of £31.99 to give the £24.99 that I am contracted for so I assume my out of contract price would be £31.99 + 2x£4 annual increases giving £39.99 when my 24 month contract expires... so about 60% more than the contract price I signed up for... if I understood my bill correctly.

Re: What happens if I don't renew my account

bmc — Tue, 26 May 2026 16:03:09 GMT

@Brookebag

My apologies - I thought it was shown. However I've just had a look at my account and can't find it anywhere.

The only other suggestion I have is for you to phone the PlusNet Customer Options Team on 0800 013 2632 and ask.

Whatever happens something has to change - reasonably soon. PN are actively moving customers off their phone service so you will be required to either recontract (without a phone service, move to EE (under ontract) to keep internet and phone or move to a PN service (under contract) with no phone.

Brian

Re: What happens if I don't renew my account

markhawkin — Wed, 27 May 2026 07:00:22 GMT

@Brookebag

If you are in an unserved location near existing fibre to other streets theere will be a reason (most likely blocked ducts - perhaps tree issues) why they haven't fibred you yet.

My guess (and it's just that) is that Openreach will complete the job in your location in the next few years, as once the 25 million locations are done there is an ambition to (more slowly) do another 5 million (which are generally more expensive locations).

I believe your "out of contract charges" can be found here:

Plusnet price guides for residential products | Help| Plusnet

Click on the bit in "Plusnet Broadband and Fibre Broadband price guide" that applies to your contract date.

Re: What happens if I don't renew my account

Brookebag — Wed, 27 May 2026 07:19:21 GMT

Thanks ppl, I think I have found the info now.

The issue with my street is that it doesn’t have ducting. The thing that is annoying is that Openreach said that is the reason we didn’t get full fibre but that did not stop them digging up paths and laying ducting in the same estate only 100m away.

Re: What happens if I don't renew my account

markhawkin — Wed, 27 May 2026 07:46:48 GMT

There was a trend some while back to install "armoured" phone cables without ducts. This was called "Direct In Ground (or D.I.G.)".

Openreach probably spent the budget on doing part of the estate but couldn't complete the job in the available funds (or time).

I'm sure they will complete the job. When is another matter.

At a complete guess, after the end of this year, as the focus currently seems to be reaching the 25 million locations served by the end of 2026 and to do this they need to do as many "easy" ones as possible.

"Easy" in this context is locations with overhead cable from poles in densely populated areas.

Re: What happens if I don't renew my account

Yorkie6 — Thu, 28 May 2026 17:02:11 GMT

@Ian06 @Brookebag Just looking at the email I received just over 4 weeks before my end of contract. They said my charges would go up from £30.99 to £57.48 if I stayed after my end of contract, without a new contract. (Not sure how they got £30.99, as it's not matching my most recent bill, but it does give you an indcation of how steeply things can go up).

Re: What happens if I don't renew my account

Ian06 — Fri, 29 May 2026 07:23:25 GMT

@Yorkie6 wrote:

@Ian06 @Brookebag They said my charges would go up from £30.99 to £57.48 if I stayed after my end of contract,

Another illustration of how much more expensive it is to be out of contract with some suppliers (not just ISPs...)

I guess in part of the problems of 2 year contracts - £4 annual increase, large out of contract rises, 2 year commitment and large Early Termination Charges... to get the best initial prices you sign up for 24months - might work for a lot of people but it comes back to bite quite a few.

I can't help thinking that OFCOM had the wool pulled over their eyes by the ISP/Mobile operators when they came up with the latest set of rules... two year contracts with fixed £ increases are dreadful for the consumer - not any real sort of protection.