topic Re: What happens if I move house or are made homeless? in My Account/Billing

What happens if I move house or are made homeless?

customer2934832 — Fri, 22 May 2026 17:35:30 GMT

Just to clarify, I am currently not (yet) a plusnet customer. I am likely to be moving house within the next 2 years. What happens to a 2 year contract under these two circumstances:

- I move to a house that already has an internet provider that can't be changed

- I am made homeless

I've read the documentation, which explains that I can pay a moving house fee to bring the contract with me or start a new contract. Have I missed any more information?

Kind regards

Re: What happens if I move house or are made homeless?

jab1 — Fri, 22 May 2026 17:59:56 GMT

@customer2934832

(1) If you move home, unless it is a shared property, the contract which existed there will cease when the current occupants move, so you can choose your own supplier.

(2) You would need to seek advice from a qualified organisation, but I imagine you would initially be liable for Early Termination Charges.

Re: What happens if I move house or are made homeless?

dvorak — Fri, 22 May 2026 18:58:22 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: What happens if I move house or are made homeless?

njay — Fri, 22 May 2026 20:05:56 GMT

I believe the first scenario is probably referring to moving into a house where the existing occupants arent leaving and they already have ISP.

Re: What happens if I move house or are made homeless?

jab1 — Fri, 22 May 2026 20:10:06 GMT

I don't quite understand your reasoning, @njay

Re: What happens if I move house or are made homeless?

njay — Fri, 22 May 2026 20:22:50 GMT

Not saying this is OP scenario but thinking out loud a person living away from home (maybe work secondment) takes out 2yr broadband at rented property and then returns home less than 2yrs later where broadband already in place?

Re: What happens if I move house or are made homeless?

jab1 — Fri, 22 May 2026 20:24:52 GMT

In which case, they are unfortunately going to br subject to ETC's unless they arrange a house move. Without more detail from the OP, we are speculating.

Re: What happens if I move house or are made homeless?

PhilipHeyes — Sat, 23 May 2026 08:03:38 GMT

I always advise folks not to take out a 24 month ISP / Sky TV contract if you have a rental agreement that is shorter than this or you have a temp / contract work situation that takes you from pillar to post at short notice.

Re: What happens if I move house or are made homeless?

Mav — Sun, 24 May 2026 07:45:54 GMT

With the new Renters' Right Act I can see that will be an issue more frequently.