topic Re: Bill issued in error in My Account/Billing

Bill issued in error

kelpie — Fri, 22 May 2026 14:14:37 GMT

Your invoice dated 20/5/26 at £60.08, for service 20/5/26 - 19/6/26 - issued in error as service ended 19/5/26, by phone on 8/5/26. I cancelled the dd myself to ensure no payment was taken as my phones have been out of action, all your emails are 'no-reply', and you no longer have webchat available. Please cancel your invoice and confirm via email that I do not owe Plusnet any money. I was a customer of Plusnet for many years and it's disappointing to see that your admin and customer relations have reached such a poor state.

Re: Bill issued in error

jab1 — Fri, 22 May 2026 14:22:20 GMT

@kelpie That invoice would have been prepared and queued for despatch before your service ended. I would suggest that you pay it, to avoid the risk of debt collectors, and then contact Plusnet as soon as possible - this does not have to be from your phone(s) - any will do if you clear security.

Re: Bill issued in error

kelpie — Sat, 23 May 2026 04:37:51 GMT

So basically Plusnet's system have issued the bill, even though they are not longer providing me with a service, and you are suggesting I pay it so that the Bailffs aren't called in, and claim it back from Plusnet afterwards?

Why can't Plusnet simply cancel the invoice? Plusnet are at fault here.

Can you double check and re-confirm your advice?

Re: Bill issued in error

jab1 — Sat, 23 May 2026 06:31:52 GMT

Because the invoices are prepared in advance and issued automatically, if your switch was so close to the invoice date, the two systems - the cancellation and the invoice issuing - overlapped. My advice is correct.