topic Re: House Move Request - Non-Verbal Accessibility Support Required in My Account/Billing

House Move Request - Non-Verbal Accessibility Support Required

Jessica28 — Fri, 15 May 2026 12:53:15 GMT

Hello, I am moving house and need to arrange the transfer of my broadband service to my new address. Due to mental health reasons, I am unable to use the telephone customer support lines.

If possible, I need a Plusnet Staff Member to open a secure, private ticket or a private message thread directly with my profile here so I can safely provide my new address and move-in date. Please do not ask me to call the home move team, as I cannot do so. Thank you for your understanding and accessibility support.

Re: House Move Request - Non-Verbal Accessibility Support Required

bmc — Fri, 15 May 2026 13:35:25 GMT

@Jessica28

Hopefully a staff member will pick up but in the meantime have you registered with PN as a vulnerable person. You can do so online at https://www.plus.net/help/legal/here-for-you/ (you need to login first).

Brian

Re: House Move Request - Non-Verbal Accessibility Support Required

Christopher_G — Fri, 15 May 2026 14:34:31 GMT

Hi @Jessica28

Welcome to the community.

I definitely recommend following @bmc's advice and register through that link. I've also sent you a private message to try and get you some help.

You'll see my message in your community inbox.

Chris