topic Re: Final Bill in My Account/Billing

Final Bill

DannyCrowhurst — Tue, 12 May 2026 15:25:27 GMT

I'm still in contact, but have moved to full fibre broadband and they have contacted plusnet in which I had an email to confirm so. Now plusnet are sending me my normal monthly bill saying it will be restricted etc instead of sending me my final bill. Plusnet know that I have changed from them but are just carrying on as normal, then probably report me for bad credit. Just cannot get through to them 🙄

Re: Final Bill

jab1 — Tue, 12 May 2026 15:30:19 GMT

When was your move completed, and what is your invoice date? - if they are close together, the invoice could have been already generated.

Re: Final Bill

DannyCrowhurst — Tue, 12 May 2026 15:54:54 GMT

Hey John,
Thanks for the reply.
14th April and plusnet confirmed on the 20th April.

Re: Final Bill

jab1 — Tue, 12 May 2026 16:01:01 GMT

@DannyCrowhurst In that case, something appears to have gone awry. I would give PN Support a call.

Re: Final Bill

Gandalf — Wed, 13 May 2026 09:46:01 GMT

Hey Danny,

I've sorted this and you'll get your final bill within 20 days.