topic Re: Plusnet account open reward in My Account/Billing

Plusnet account open reward

Jac60 — Wed, 06 May 2026 07:52:04 GMT

Hi I've been a customer for a couple of months now but still haven't received any email re the £50 reward card offered when signing up - how do I flag this up?

Re: Plusnet account open reward

Rach_H — Wed, 06 May 2026 10:33:39 GMT

Hi @Jac60,

Welcome to the Community!

I can see that your Reward Card email was sent out from no-reply@plusnetrewards.com on 11th March. Are you able to check your Spam folder to see if you can locate this email?

Rach

Re: Plusnet account open reward

Jac60 — Wed, 06 May 2026 11:57:23 GMT

Hi thanks for the reply - I think the email must've gone into my spam but that gets cleared down regularly - I cannot find anything from march 11.

Re: Plusnet account open reward

Rach_H — Wed, 06 May 2026 13:06:29 GMT

No problem @Jac60.

I've claimed this on your behalf, and you should receive an email confirming this soon. Please do keep an eye out for this, as it may go into your spam folder again.

Rach

Re: Plusnet account open reward

MartinM1 — Wed, 06 May 2026 20:32:14 GMT

How quickly did yours arrive initially.
Still waiting on mine, only been a couple weeks mind you.
Just hoping to avoid it dropping into spam and deleting

Re: Plusnet account open reward

Jac60 — Wed, 06 May 2026 23:16:20 GMT

Think it must've been just under a month - worth checking spam folder as that's where mine must've ended up and then I deleted a list of emails without checking.

Re: Plusnet account open reward

Rach_H — Thu, 07 May 2026 09:28:29 GMT

Hi @MartinM1,

Welcome to the Community!

I'm not seeing a code for a reward card on your account. How did you sign up; was this online or over the phone?

Rach

Re: Plusnet account open reward

MartinM1 — Thu, 07 May 2026 09:30:36 GMT

Hi Rach,

Thanks
Martin

Re: Plusnet account open reward

Rach_H — Thu, 07 May 2026 10:36:50 GMT

This hasn't been applied to your account @MartinM1. It may be worth giving our team a call so they can take a look into what has happened here.

Rach