https://community.plus.net/t5/My-Account-Billing/Bungled-upgrade-but-cannot-converse-with-anybody-about/m-p/2044949#M76016 <P>I recently applied online to go full fibre after pushy phone calls from PlusNet.<BR /><BR />Without ANY notification or warning, my years-old contracted service was STOPPED. It just happened one morning!<BR /><BR />It took hours of telephone calls and many days of waiting before I was eventually told (1) that it couldn't be re-established and that (2) I would be issued a mini-hub solution to tide me over until new system installation (this has happened at last).<BR /><BR /></P><P>Has this AWFUL situation happened to others?<BR />If so, did Plusnet <EM>(now EE, or is it VirginMedia - or what ????)</EM> make moves to compensate for loss of service, time, and anxiety?&nbsp;</P> Sun, 03 May 2026 13:20:26 GMT PeterPink 2026-05-03T13:20:26Z https://community.plus.net/t5/My-Account-Billing/Bungled-upgrade-but-cannot-converse-with-anybody-about/m-p/2044949#M76016 <P>I recently applied online to go full fibre after pushy phone calls from PlusNet.<BR /><BR />Without ANY notification or warning, my years-old contracted service was STOPPED. It just happened one morning!<BR /><BR />It took hours of telephone calls and many days of waiting before I was eventually told (1) that it couldn't be re-established and that (2) I would be issued a mini-hub solution to tide me over until new system installation (this has happened at last).<BR /><BR /></P><P>Has this AWFUL situation happened to others?<BR />If so, did Plusnet <EM>(now EE, or is it VirginMedia - or what ????)</EM> make moves to compensate for loss of service, time, and anxiety?&nbsp;</P> Sun, 03 May 2026 13:20:26 GMT https://community.plus.net/t5/My-Account-Billing/Bungled-upgrade-but-cannot-converse-with-anybody-about/m-p/2044949#M76016 PeterPink 2026-05-03T13:20:26Z