topic Moving to a new premises with no cover for Full Fibre in My Account/Billing

Moving to a new premises with no cover for Full Fibre

Mark38 — Sat, 02 May 2026 14:54:04 GMT

Hi,

I will probably be moving soon to a new flat in an area that doesn't have yet full fibre option, only Copper Broadband.

I have a deal for full fibre till Nov 2027. Would I still have to pay exit fees if I choose to move to a provider that can offer me full fibre before the end of the contract even though PlusNet can't offer me that at the new place?

Thanks

Re: Moving to a new premises with no cover for Full Fibre

MisterW — Sat, 02 May 2026 15:19:42 GMT

Well this is what the T & C s say...

9 Moving home

9.1. If you want to move your standard broadband, fibre broadband or Full Fibre broadband service during your minimum term you may have to pay a home move fee as set out in the Price Guide or enter a new agreement with us with a new minimum term.

9.2. If you have fibre broadband, but we can't provide it at your new home, you can move to our standard broadband service without penalty.

9.3. If you have full fibre broadband, but we can't provide it at your new home, you can move to our standard broadband or fibre broadband service without penalty if it is available in the area.

9.4. If we can't provide your current service(s) to your new UK address, you won't have to pay a fee to end your agreement early.

9.5. Other home move charges (such as fees for installing a new line) may also apply as set out in the Price Guide.

Re: Moving to a new premises with no cover for Full Fibre

Mark38 — Sun, 03 May 2026 17:30:56 GMT

Thank you.

I called them yesterday and the person I spoke to said since they don't provide copper broadband anymore I could leave with paying exit fees once I move to a new premises.

I hope that's right.

Re: Moving to a new premises with no cover for Full Fibre

MisterW — Sun, 03 May 2026 17:45:05 GMT

with paying exit fees

did you mean without ?

Re: Moving to a new premises with no cover for Full Fibre

Mark38 — Sun, 03 May 2026 23:23:49 GMT

Sorry, yes I meant without.

he said Plustnet don't use copper broadband anymore.

In that case I would leave the contract and join the provider that can offer full fibre in that area as they use their own infrastructure and not BT's.

Re: Moving to a new premises with no cover for Full Fibre

mystreet1 — Mon, 04 May 2026 09:11:44 GMT

Think that the CS will be wrong. I can only get copper. OR have started that they will not be installing FTTP to my and my neighbours houses for a very long time.

Re: Moving to a new premises with no cover for Full Fibre

mystreet1 — Mon, 04 May 2026 09:54:42 GMT

Have attached my quote from PN.

Only part fibre, Sogea or as marketing speak, Fibre

Re: Moving to a new premises with no cover for Full Fibre

Baldrick1 — Tue, 05 May 2026 15:18:36 GMT

@mystreet1 wrote:
Think that the CS will be wrong.

@Mark38 wrote:

he said Plustnet don't use copper broadband anymore.

To clarify this, ther are three different means of providing a data connection in play.

ADSL, previously sold by Plusnet as Basic Broadband.
FTTC/SoGEA sold as Fibre Broadband or Part Fibre Broadband.
Full Fibre,

To see what is available at your new address, enter the address here: https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome.

Plusnet no longer provide basic ADSL broadband, this, being provided from telephone exchanges, is being discontinued along with PSTN landline phones. If neither SoGEA or WBC Full Fibre are shown as available then that confirms that Plusnet cannot supply and will release you from your contract.

I suspect that confusion is creeping in because, like ADSL FTTC/SoGEA is delivered over copper to the property and is supported by Plusnet.

Re: Moving to a new premises with no cover for Full Fibre

Mark38 — Wed, 06 May 2026 22:07:32 GMT

Thanks.

2 different people from CS confirmed that in the postcode I'm moving to PN can't provide me broadband so it must be ADSL and I could leave without paying any exit fees. Luckily there is a different provider that does provide full fibre.