topic Re: I can not add a Authorised user to the account in My Account/Billing

I can not add an Authorised user to the account

chummleywarner — Wed, 29 Apr 2026 15:22:11 GMT

As the tile above, I am having issued adding a name in the Authorised user field in the account.

Just states "Please enter a valid name"

thing is, as far as I know it is valid.

Any help is appreciated.

Re: I can not add a Authorised user to the account

Lesley_W — Thu, 30 Apr 2026 16:23:34 GMT

Hi @chummleywarner

Thanks for coming to our community.

Have you ever amended this before without issue?

Does the name have any special characters in like a hyphen?

Lesley

Re: I can not add a Authorised user to the account

chummleywarner — Sat, 02 May 2026 09:52:35 GMT

Hi Lesley,

Thank you for the reply.

To answer your questions:

1) No, I have not attempted this before.

2) Yes, my the users name does indeed have a hyphen, more than likely what is it, however so does mine, and i can see that in the account.

Re: I can not add a Authorised user to the account

chummleywarner — Sat, 02 May 2026 09:54:22 GMT

I have just tried without the hyphen, and still get the same message 😕

Re: I can not add a Authorised user to the account

Gandalf — Sat, 02 May 2026 10:34:54 GMT

Are you entering a full name, ie more than 1 word?

Re: I can not add a Authorised user to the account

chummleywarner — Sat, 02 May 2026 11:21:06 GMT

Yes, that is correct, three in fact.

Re: I can not add a Authorised user to the account

Gandalf — Sat, 02 May 2026 11:37:49 GMT

I tried and I get the same error with 1 and 3 words, there’s possibly validation to restrict it to 2 - does that work?

(I’ll flag it up as it ought to be possible to enter a 3 word name, in my opinion but I’m not certain at this stage)