topic Re: Landline Termination in My Account/Billing

Landline Termination

bazzer — Tue, 28 Apr 2026 17:23:28 GMT

I still have a landline and I wondered if it is known when I am likely to lose this.
Has PN announced when they will look to terminate these?

Re: Landline Termination

bmc — Tue, 28 Apr 2026 17:28:56 GMT

@bazzer

I believe PN are activley looking to move people from the product that's used to provide the landline.

I wouldn't wait until you get notification. Look into your options now and be ready to move when PN contact you. They'll try and move you to EE for a combined internet / VOIP service.

Brian

Re: Landline Termination

PhilipHeyes — Tue, 28 Apr 2026 18:04:26 GMT

Openreach are currently set to pull the plug on analogue landlines by 31-JAN-2027 at the latest.

The cost of a landline increases later in this year as an incentive to customers & ISPs to move on to Digital Voice or VoIP or to terminate the landlines and let the little used numbers go out of service.

Decide if you want to keep the number and if so what kind of service you prefer.

I would not leave this to the last moment, the level of panic near to the end of this year may be very significant.

Re: Landline Termination

bazzer — Tue, 28 Apr 2026 18:33:28 GMT

Thanks for the replies.

In order to keep my landline number, do I need to move to FTTP, or can I stay on the type of connection I have now (I think it's DSL)?

Re: Landline Termination

dvorak — Tue, 28 Apr 2026 18:41:19 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Landline Termination

bmc — Tue, 28 Apr 2026 18:58:07 GMT

@bazzer

VOIP works on any internet connection.

If Full Fibre is available then it's worth considering. Check the following to see. You're looking for WBC FTTP in the left hand column. If it's available what does it say below the results window for Fibre Priosity Exchange (Y / N)?

Brian

Re: Landline Termination

bazzer — Tue, 28 Apr 2026 19:53:18 GMT

@bmc Did you include a link? It does not show.

However, I can upgrade to FTTP and I will now look at the options.

Re: Landline Termination

bmc — Tue, 28 Apr 2026 20:29:28 GMT

@bazzer

My apologies - I forgot.

https://www.broadbandchecker.btwholesale.com/#/ADSL

If your Exchange is a Fibre Priority Exchange then you have no choice but Full Fibre if it's available otherwise it's a product called SOGEA (FTTC without the phone).

You have two choices - stay with PN and arrange a VOIP provider to take over the phone (30 days from when you change internet) or move to an ISP who does both.

Brian

Re: Landline Termination

bazzer — Tue, 28 Apr 2026 20:38:20 GMT

Thanks @bmc

These are my results:

Re: Landline Termination

MisterW — Wed, 29 Apr 2026 06:23:52 GMT

If your Exchange is a Fibre Priority Exchange then you have no choice but Full Fibre if it's available otherwise it's a product called SOGEA (FTTC without the phone).

I suspect it matters not whether its a Fibre priority exchange or not. If Full fibre is available, most ISPs are going to be reluctant to accept an order for anything else!

Re: Landline Termination

Terranova667 — Wed, 29 Apr 2026 06:45:23 GMT

@MisterW That may well be the case, My sister is also with Plusnet currently on FTTC SOGEA and her contract was coming to an end and when she looked at the upgrade / deals in the members section she was only offered FTTP no FTTC at all so she went with a FTTP option and awaiting duct laying to be done, I guess if she called she may have been offered a FTTC SOGEA deal, but Plusnet don't seem to be offering them any other way at least for current members.

Re: Landline Termination

Baldrick1 — Wed, 29 Apr 2026 08:11:38 GMT

@bazzer wrote:

Thanks @bmc

These are my results:

The answer to supplemetary posts will be found in the narrative below the table. It would help understanding if you could post that for us.

Re: Landline Termination

bmc — Wed, 29 Apr 2026 09:40:45 GMT

@bazzer

Thanks for the information.

The results show both SOGEA and Full Fibre are available though ISP's don't seem keen to offer SOGEA when FTTP is available.

So you have a choice - stay with PN and get a VOIP service elsewhere or move to an ISP who does both.

Staying with PN means a bit more work short term but you then have separation of internet and phone so have more choices in the future. Note that there will be a few days downtime on the phone if you stay with PN as you CAN'T iniatiate the number port until you've changed product and have lost the phone service.

Full Fibre offers a better service in terms of reliability. VOIP doesn't work in power cuts unless you have power back up. FF is also better in this case (no batteries at the Cabinet to run out).

Brian

Re: Landline Termination

bazzer — Wed, 29 Apr 2026 16:29:59 GMT

@bmc Thanks, Brian.

That is very helpful.

Coincidentally, or not, I have received an email from PN today telling me about the changes to my service.

Ideally, I'd like to stay with PN for both services, I wonder why they don't offer VoIP given their connection to BT.

However, as they don't, I may separate the two.

EE is the option they are pushing, but I don't know how reliable or competent EE customer service is.

Re: Landline Termination

bmc — Wed, 29 Apr 2026 16:44:56 GMT

@bazzer

PlusNet are being set up as the basic value brand of the BT Group - no added services.

Depending on how long you have left on your contract think abut Zen Internet for both - well regarded ISP who supply a highly regarded router. Not the cheapest mind you.

Depending on your phone usage A&A are worth a look for VOIP

https://www.aa.net.uk/voice-and-mobile/voip-information/

Is PN email an issue if you move?

Brian

Re: Landline Termination

bazzer — Wed, 29 Apr 2026 17:19:27 GMT

@bmc Thanks for the pointers to Zen and A&A.

I am aware of both and whilst the costs may be more, I favour an ISP that can provide reliability and good customer service.

Email is not an issue as I have my own domain which I arranged following the loss of my PN email when they deleted my account. Long story which exists in another thread on the forum.

Thank you, Brian.

Re: Landline Termination

bmc — Thu, 30 Apr 2026 11:58:59 GMT

@bazzer

Couple of things.

If you use house extensions for the phone they don't work with VOIP without some extra work - disconnect the extension wiring from the Master Socket and install a new extension beside it. For FTTP you simply disconnect the incoming (redundant) copper wire from the Master Socket.

Apart from a phone port the Zen router has a built in DECT Base Station.

Brian

Re: Landline Termination

jgb — Thu, 30 Apr 2026 16:06:01 GMT

Yes the Zen Fritzbox router has an inbuilt DECT base station but you do not have to set that up unless you want to. Otherwise simply plug your existing DECT base station into the Fon port and all the DECT phones will work as before,

Re: Landline Termination

bazzer — Sat, 02 May 2026 16:47:11 GMT

@bmc @jgb Thanks for the info.

I started think about how I am going to retain the BT Call Guardian phones I currently have as I like the ability to call screen unknown callers and permit the genuine ones to come through.

I currently have 3 of these phones.

If (when) I move to FTTP I believe I can use my existing router which is an ASUS ZenWiFi XT8 AX6600. This is a mesh system and I have two of these.

Assuming this is correct, can I use the phones I currently have with this router (@jgb you mention plugging an existing DECT base station into the Zen router, but can I do the same with my ASUS router?).

The other issue is that my router is not in the same room as the base station, so presumably that means running a cable from an upstairs room to downstairs which is not very convenient.

As far as routers are concerned, is the ASUS a better more secure device than the Fritzbox that's been mentioned?

Re: Landline Termination

jgb — Sat, 02 May 2026 17:05:05 GMT

@bazzer

Re whether thew Zen router will work with the Call Guardian base station plugged into the Fon socket - I have no knowledge of that router and cannot give a definitive answer but I would think it would as you are effectively only plugging in a phone with the base station doing the lifting regarding communication with the other phones.

Re the location of the router and base station - is it not possible to relocate the base station near to the router and move another phone to "cover" where the base station is now?