Duplicate Card Payment - Requesting Refund to Card

nejore — Wed, 29 Apr 2026 07:43:51 GMT

Hi Plusnet Team,
I accidentally processed two card payments for my bill on Tuesday 28th April 2026.
I can see both transactions on my bank statement for £31.50 each. I would like to request a refund for the overpayment back to my card.
Could a member of the support team please look into this and open a ticket for me?
My account username is: <removed>
Thank you for your help.

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

Re: Duplicate Card Payment - Requesting Refund to Card

Rach_H — Wed, 29 Apr 2026 07:39:46 GMT

Hi @nejore,

Welcome to the Community!

We want to get your payment back to you as swiftly as possible, so I'd recommend reaching out to our team, so they can take a look and get you sorted.

Rach

topic Duplicate Card Payment - Requesting Refund to Card in My Account/Billing

Duplicate Card Payment - Requesting Refund to Card

Re: Duplicate Card Payment - Requesting Refund to Card