topic How long till my old account actually closes? in My Account/Billing https://community.plus.net/t5/My-Account-Billing/How-long-till-my-old-account-actually-closes/m-p/2043952#M75917 <P>I had my final bill on the 4th of March which was in credit £17.81.</P> <P>This credit was refunded back in to my bank account on 9th of March.&nbsp;</P> <P>&nbsp;</P> <P>My Plusnet account portal still says " account closing " see screenshot below.</P> <P>When will my old Plusnet account finally close as at the moment it seems stuck in limbo?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet.jpg" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/62554i5575B9AB54805140/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet.jpg" alt="Plusnet.jpg" /></span></P> Mon, 20 Apr 2026 14:55:06 GMT PowerLee 2026-04-20T14:55:06Z How long till my old account actually closes? https://community.plus.net/t5/My-Account-Billing/How-long-till-my-old-account-actually-closes/m-p/2043952#M75917 <P>I had my final bill on the 4th of March which was in credit £17.81.</P> <P>This credit was refunded back in to my bank account on 9th of March.&nbsp;</P> <P>&nbsp;</P> <P>My Plusnet account portal still says " account closing " see screenshot below.</P> <P>When will my old Plusnet account finally close as at the moment it seems stuck in limbo?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet.jpg" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/62554i5575B9AB54805140/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet.jpg" alt="Plusnet.jpg" /></span></P> Mon, 20 Apr 2026 14:55:06 GMT https://community.plus.net/t5/My-Account-Billing/How-long-till-my-old-account-actually-closes/m-p/2043952#M75917 PowerLee 2026-04-20T14:55:06Z Re: How long till my old account actually closes? https://community.plus.net/t5/My-Account-Billing/How-long-till-my-old-account-actually-closes/m-p/2043980#M75918 <P>Your account be closed btw, that message indicates this.</P> <P>It’ll still be viewable for a period of time, as per the data retention policy.&nbsp;</P> Tue, 21 Apr 2026 05:48:32 GMT https://community.plus.net/t5/My-Account-Billing/How-long-till-my-old-account-actually-closes/m-p/2043980#M75918 Gandalf 2026-04-21T05:48:32Z