topic Re: Reward card activation issue in My Account/Billing

Reward card activation issue

Maximus3 — Sat, 18 Apr 2026 12:39:15 GMT

Hi,

I have a problem with my reward card.

I received my reward card yesterday and went through the process of activation.

Once I got to the the end of this process I got another email from Purecard saying:

Hi 
We're just getting your card activated and set up.

Once it's ready, we'll send you another email to let you know, and then you can start spending!

This email so far has not turned up, I tried to call both Plusnet and Blackhawk but being the weekend they are closed.

I will call again on Monday but just wondered in the meantime if anyone has come across this and found a solution.

Thanks in advance,

Re: Reward card activation issue

Karlaasa2025 — Sat, 18 Apr 2026 21:09:50 GMT

Hi there we are having the same issue aswell.

Re: Reward card activation issue

Rach_H — Mon, 20 Apr 2026 13:07:18 GMT

Hi @Maximus3,

Welcome to the Community!

I can see that your Reward Card has been claimed and will be sent to you by post within 30 days of you accepting this.

Rach

Re: Reward card activation issue

Maximus3 — Mon, 20 Apr 2026 13:12:57 GMT

@Karlaasa2025 wrote:
Hi there we are having the same issue aswell.

@Karlaasa2025 @Rach_H

Hi there,

I rang purecard this morning and they managed to get it activated in about an hour.

Thanks

Re: Reward card activation issue

Rach_H — Mon, 20 Apr 2026 13:18:25 GMT

Ahh, thanks for letting me know @Maximus3. I hadn't realised it had been delivered.

It's great to hear that Purecard have been able to get this sorted for you.

Rach