topic Re: Not received link to claim reward in My Account/Billing

Not received link to claim reward

chelsea0306 — Fri, 17 Apr 2026 18:35:48 GMT

I signed up to the 145 broadband at the end of February and made my first payment over the phone, which was supposed tp come with a £140 reward card. I still haven't received an email to claim the reward card. How long does this usually take?

Re: Not received link to claim reward

Leanne_T — Sat, 18 Apr 2026 14:32:33 GMT

Hi @chelsea0306

Thanks for coming to the community.

Did you place the order direct with us or with a third party or cashback site?

Full details on the reward card can be found in the Plusnet Reward Card page.

Speak to you soon.

Leanne.

Re: Not received link to claim reward

chelsea0306 — Sat, 18 Apr 2026 17:22:21 GMT

No, I called and set up directly over the phone as there was an issue with my address

Re: Not received link to claim reward

chelsea0306 — Sat, 18 Apr 2026 17:30:26 GMT

@Leanne_T

I signed up directly with you over the phone as there was an issue with my address and I have never received the email

Re: Not received link to claim reward

Ali_A — Tue, 21 Apr 2026 17:40:13 GMT

Hi @chelsea0306

If you're eligible for the offer, you'll be sent an email to the address you gave when you signed up. You'll normally receive this within 10 working days of your service being activated. Sometimes the email can end up in your junk mail, so check there as well.

However, I'll send you a private message to try and get you some help with this.
Could you take a look at your community inbox and get back to me when you get a chance?

Thanks

Ali