topic Re: Just signed up can't login to account in My Account/Billing

Just signed up can't login to account

Uncolored26 — Thu, 16 Apr 2026 16:57:49 GMT

Hi,

I've just signed up for a broadband package. I tried to sign up online and got the the payment screen put in my details and was charged but then the page reloaded to ask for my details again.

I called up and they said the account wasn't created and they'll do it over the phone. I haven't received any emails from plusnet, only a text, and now I can't log into my account. Is anyone able to point me in the direction to fix this and the double billing issues?

Thanks

Re: Just signed up can't login to account

jab1 — Thu, 16 Apr 2026 16:59:47 GMT

Yes - contact Support again.

Re: Just signed up can't login to account

Leanne_T — Fri, 17 Apr 2026 08:14:40 GMT

Morning @Uncolored26

Thanks for coming to the community.

If you can get back in touch with our customer support guides as advised, they will help you get the account access and the double billing looked into.

Let us know how you get on.

Leanne.

Re: Just signed up can't login to account

Uncolored26 — Sat, 25 Apr 2026 17:06:20 GMT

Hello.

I got my account sorted out thank you. I think the reward card I was eligible for when I signed up has been sent to an incorrect email address, turns out they misspelled my email

Who would I contact regarding this?

Thanks.

Re: Just signed up can't login to account

Katie_B — Sun, 26 Apr 2026 08:55:56 GMT

Hi @Uncolored26.

I have popped you over a private message to help get your reward card sorted.

Speak soon,

Katie