topic Re: I missed a payment, then paid it, but I'm still getting the captcha popup? in My Account/Billing

I missed a payment, then paid it, but I'm still getting the captcha popup?

Kreejo — Tue, 14 Apr 2026 08:20:00 GMT

As per title, I'm having trouble getting my Fire Stick and Switch consoles back online due to the popup, phones and laptop seem fine though. Is there a restriction on my account that can be removed?

Thanks.

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Townman — Tue, 14 Apr 2026 08:36:35 GMT

Have you restarted the router subsequent to having made the payment?

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Kreejo — Tue, 14 Apr 2026 08:39:15 GMT

Yes, I reset my router twice yesterday, but the popups are still present. Probably also worth mentioning, I'm using my own router rather than the one Plusnet provides.

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Townman — Tue, 14 Apr 2026 08:50:26 GMT

@Gandalf

Are you able to assist please?

The router restart should have allowed detachment from an IP address restriction. Is there insight as to what goes wrong with these cases please?

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Gandalf — Tue, 14 Apr 2026 08:54:49 GMT

Should be sorted now, let me know if there are any further issues.

Re: I missed a payment, then paid it, but I'm still getting the captcha popup?

Kreejo — Tue, 14 Apr 2026 09:28:01 GMT

Thank you, I'll confirm when I'm home from work