topic Re: Have not received £145 rewards in My Account/Billing

Have not received £145 rewards

wktsang — Sat, 04 Apr 2026 20:07:37 GMT

Refer to contact by Compare the market. I join your broadband plan 24 months. Plusnet should be sent the £145 Reward Card to me. I have joined your plan on Oct 2025 until now. But I have not received £145 rewards. I have captured your promotion picture. If you need I can show you

Re: Have not received £145 rewards

Alex_H — Sun, 05 Apr 2026 08:16:54 GMT

Hi @wktsang,

Welcome to the Plusnet Community

I can have this looked into for you, just to check did you receive your claim e-mail and claimed the rewards card but it has not been sent? Or did you not receive a claim email?

Alex

Re: Have not received £145 rewards

Baldrick1 — Sun, 05 Apr 2026 08:25:26 GMT

Moderator's note:
Thread moved from Broadband to My Account/Billing

Re: Have not received £145 rewards

wktsang — Sun, 05 Apr 2026 11:40:24 GMT

I have not received a claim email

Re: Have not received £145 rewards

Alex_H — Sun, 05 Apr 2026 12:58:07 GMT

@wktsang Ok thanks for clarifying, I will have our team take a look into this, we will reach out once we know more.

Alex

Re: Have not received £145 rewards

Lesley_W — Mon, 06 Apr 2026 13:53:11 GMT

Hi @wktsang

I've sent you a private message to your community inbox with an update.

Lesley